Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Allison Levingston
Areeya is absolutely amazing! She’s sweet, kind, and caring, and made the mortgage process so easy. Always helpful, informative, and patient, she went above and beyond to make sure we understood everything. I couldn’t have asked for a better experience!
Kyle Norton
I had a great working experience with Trevecia from start to finish. She was so helpful and had great communication. She was friendly and was always happy to answer any questions I had. She made buying my house easier than I’ve experienced in the past with other lenders. I highly recommend Trevecia. She is respectful and gets good results
ron p
Russell made everything easy he made me feel comfortable during a stressful time for me. Everything went through as planned and everything he said was the truth. Thanks for your help with everything.
Itch
annot say enough good things about Nadine Hammoud! She was on top of every detail, returned calls and emails almost instantly, and made what could have been a stressful process feel completely manageable. Highly recommend.
Randy Ricci
Erin is fantastic. Extremely helpful !! She is the best at what she does. True too her word. I put a check to her work, she was right on to the penny. Thanks you, Erin !!
Rene Wilson
Joseph was great to work with it. He was very responsive and quick to answer questions. He was great to work with
Barbara Thompson
The entire Rocket team is amazing...from start to finish!
Barb Elmore
Unfortunately our experience with Lucas was disappointing. The entire process for our refi took over 2 months. When we started the process, Lucas did a good job communicating with us about all the documents needed. Once they were submitted (within 3-4 days), we seemed to have been forgotten by Lucas. There were problems scheduling an appraisal, updates that have to be made due to the type of loan ...Unfortunately our experience with Lucas was disappointing. The entire process for our refi took over 2 months. When we started the process, Lucas did a good job communicating with us about all the documents needed. Once they were submitted (within 3-4 days), we seemed to have been forgotten by Lucas. There were problems scheduling an appraisal, updates that have to be made due to the type of loan (which we were not aware of), and had to sign paperwork twice due to forms missing in our first closing process. Even though some of these issues were not directly related to Lucas, when we called or texted him needing assistance, we were told to use the help line. I just felt that if Lucas was our Sales Agent and got “credit” for the sale, he should be at our side throughout the entire process. Unfortunately this was not the case with our experience.Read MoreRead Less
Lucas Evangelista
Reply from Lucas Evangelista:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Neal Gielstra
I already wrote a five-star review.
Thank you, Jamie, for taking care of Shellpoint also.
Jeff Alvarado
Robert was very quick in helping us with this loan. Great communication and follow thru.