Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Michael Stanhope
Justyn was great. He made the whole process very easy for us!!!
Jen M-H
I know a lot of loan officers and Ali is the best! Ali made sure I was always aware of what was happening. When I went to closing I knew the numbers before the closer could tell me! My transaction took 3 weeks from start to finish and my closing was only 14 minutes long because everything was communicated and explained. I will recommend Ali to anyone I can! Such good service!
Lucy Lang
Abbey and her team provided fast and friendly service. Rocket provides excellent service. Thank you!
Shelli Wynn
Chris was very nice and always helpful through the entire process's. I appreciate you! Thank you so much!
Jeff T.
Josh was very professional and personable. He provided great communication and aid every step of the way.
David Koenig
VERY PROFESSIONAL VERY HELPFUL THRU ENTIRE PROSESS AN ASSET FOR ROCKET MORTAGE!!!
Donald Hancock
I can't say how pleased we are with our refinancing experience. Jimmy and the folks at Rocket Mortgage were professional, friendly, and on top of everything. Thank you Jimmy for your gift of a stress free refinancing.
Franyer Balmaceda
Ellery Eells is the best Senior Banker I have ever talked to. He was extremely helpful and always call me back there were not a single day that he did not called me back. He explained all my questions so well that I learned a lot about his job and he was really patient and always found a solution for any specific problem that came up. Im really glad that I found him since I was so stressed with ...Ellery Eells is the best Senior Banker I have ever talked to. He was extremely helpful and always call me back there were not a single day that he did not called me back. He explained all my questions so well that I learned a lot about his job and he was really patient and always found a solution for any specific problem that came up. Im really glad that I found him since I was so stressed with everything that was going on but literally thanks to him I am now I home owner at just 23 years old and we closed in less than a month!!! He is GREAT and just THE BEST!!! Thanks for everything!!Read MoreRead Less
Calmanda Gheesling
If zero were an option, that is what I would give Cody. Not only was the communication rude and poor, he called to apologize which consisted of him defending himself, not understanding how his communication was rude (however the team I spoke with about it expressed being “upset for me”) and furthermore using “multitasking” as
an excuse for his curt emails. He has really made this an unfortunate ...If zero were an option, that is what I would give Cody. Not only was the communication rude and poor, he called to apologize which consisted of him defending himself, not understanding how his communication was rude (however the team I spoke with about it expressed being “upset for me”) and furthermore using “multitasking” as
an excuse for his curt emails. He has really made this an unfortunate experience and had us second guessing using Rocket Mortgage at all. When expressing this- he seemed to care less about loosing us as customers. Luckily there
seem to be a couple people there who seem to care to keep our business.Read MoreRead Less
Cody Daroma
Reply from Cody Daroma:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Katie Fricker
Matt is great! If 6 stars existed I would rate him higher! Would definitely recommend him to others to help with finance needs. He is patient, direct, easy to talk to, and keeps conversation light enough that the average person can understand the concept, but serious enough to drive the point home. You can tell he loves his job and it shows. He believed in me and I was able to make CONSIDERABLE ...Matt is great! If 6 stars existed I would rate him higher! Would definitely recommend him to others to help with finance needs. He is patient, direct, easy to talk to, and keeps conversation light enough that the average person can understand the concept, but serious enough to drive the point home. You can tell he loves his job and it shows. He believed in me and I was able to make CONSIDERABLE progress under his guidance and I'm very appreciative! Matt's the best! 10/10 would recommend.Read MoreRead Less