Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Amy Curtis
We were extremely pleased with the service with received from Douglas. He was knowledgeable, friendly, and efficient! The entire process from start to finish was smooth and quick!
THANK YOU!!!
Erma Johnson
Ryan has done an awesome job in giving my options with taking my equity to refinance my home.
Ryan Burke
I’m a disabled veteran who was wrongly told by Justin Keith, Executive Loan Officer at Rocket Mortgage, that I wasn’t eligible for a VA loan. Based on that bad advice, I sold $39,419 in stock to make a 20% down payment on a conventional loan—incurring unnecessary capital gains taxes.

Justin didn’t acknowledge his mistake until I told him I was seeking a second opinion. Even then, he claimed my ...I’m a disabled veteran who was wrongly told by Justin Keith, Executive Loan Officer at Rocket Mortgage, that I wasn’t eligible for a VA loan. Based on that bad advice, I sold $39,419 in stock to make a 20% down payment on a conventional loan—incurring unnecessary capital gains taxes.

Justin didn’t acknowledge his mistake until I told him I was seeking a second opinion. Even then, he claimed my eligibility was just “lucky” and credited his own eye for a legal loophole—rather than admitting he gave an uninformed answer without verifying the facts.

Rocket’s internal review confirmed what happened, but they still refused to make it right. Veterans deserve better. If you’re a veteran, double-check anything Justin tells you—his mistake cost me thousands.Read MoreRead Less
Justin Keith
Reply from Justin Keith:

Dear Ryan,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Ryan,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Bryan Aguilar
I had the pleasure of working with Joshua during the buying process for one of my clients, and the experience was seamless and exceptional. He was consistently available, providing timely updates and addressing any questions I had. Regardless of the situation, Joshua remained professional, knowledgeable, and proactive in offering assistance every step of the way. If you're seeking a loan officer ...I had the pleasure of working with Joshua during the buying process for one of my clients, and the experience was seamless and exceptional. He was consistently available, providing timely updates and addressing any questions I had. Regardless of the situation, Joshua remained professional, knowledgeable, and proactive in offering assistance every step of the way. If you're seeking a loan officer who will guide you through the entire process with expertise and dedication, Joshua is the ideal choice.Read MoreRead Less
Brandon Rannebarger
Cortni was wonderful to work with. She was fast, responsive, great to communicate with and all around great at her job. I highly recommend working with her!
Myran Brewer
It was a pleasure working with Alex. He helped turn my home buying process around with helping me change my lender mid process. Him and his team were able to assist me with closing 2 weeks before my closing day with my previous lender. His communication, attention to detail, and service was great. Thank you for helping me get to closing on my home.
Andrew Huska
Let me tell you a thing or two about my experience working with Keilly. Every new transaction has to start somewhere and normally it's with a simple phone call. When I got off the phone with Keilly after our initial call to discuss our clients home buying goals, I immediately told my buyer he will be working with the A Team! Keilly was extremely diligent and proactive throughout every aspect of ...Let me tell you a thing or two about my experience working with Keilly. Every new transaction has to start somewhere and normally it's with a simple phone call. When I got off the phone with Keilly after our initial call to discuss our clients home buying goals, I immediately told my buyer he will be working with the A Team! Keilly was extremely diligent and proactive throughout every aspect of the transaction, all the while provided continued knowledge and comfort to our client. We had a couple of major hiccups in the process that would cause a whole transaction to crash and burn, but not with Keilly at the wheel. She stuck in there, worked seamlessly with me and got our client to the closing table for his very first home. Communication is key for success in this industry and Keilly is a locksmith!! I look forward to any and every opportunity available to be able to work with a true professional like Keilly in the future.Read MoreRead Less
Andrew Huska
I can't even begin to express what a pleasure it is working with Elayna. I'd be lying if I said my face doesn't light up every time we connect on the opportunity to work together for a new home buyer. From initial phone call, all the way to close, Elayna puts the E in excellence. Her communication is second to none and updates are given the moment the client reaches their next milestone. Looking ...I can't even begin to express what a pleasure it is working with Elayna. I'd be lying if I said my face doesn't light up every time we connect on the opportunity to work together for a new home buyer. From initial phone call, all the way to close, Elayna puts the E in excellence. Her communication is second to none and updates are given the moment the client reaches their next milestone. Looking for a loan officer who treats each and every transaction with the utmost professionalism and client advocacy? Get you an Elayna Cheney!Read MoreRead Less
Dan Parker
A truly awesome experience. First time homebuyer with lots of questions. Demetrius took it all in stride. Never left me wondering "what's next" and was very attentive to my questions. Thanks for everything Rocket Mortgage and Demetrius specifically!
Tierra Esterline
Working with Poppi was an absolute pleasure! She is incredibly kind, dedicated, and truly goes above and beyond for her clients. Her responsiveness is unmatched—she always gets back quickly and ensures every question is answered. Despite her hardworking nature, she remains level-headed and professional throughout the process. I highly recommend her to anyone looking for a smooth and stress-free ...Working with Poppi was an absolute pleasure! She is incredibly kind, dedicated, and truly goes above and beyond for her clients. Her responsiveness is unmatched—she always gets back quickly and ensures every question is answered. Despite her hardworking nature, she remains level-headed and professional throughout the process. I highly recommend her to anyone looking for a smooth and stress-free mortgage experience!Read MoreRead Less