Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Very helpful and informative. Went above and beyond to make sure i could get terms that I wanted with Rocket. Nate was also available whenever I needed to talk about my loan
Alex Basto
Ryan is the best. He has helped me on my last 3 home purchases/mortgage originations. He is very knowledgeable, and able to handle any issues that come up in the closing process. He is the only mortgage banker I would use.
Molly Zarookian
We were denied a mortgage because one check was PAID on time but DEPOSITED 2 days late - when someone deposits a check is completely out of our control. Attempted to find a solution with Brandon as I cried on the phone about being left homeless with our two young children (3-years-old and 4-months-old) and he was just a broken record of "I understand where you're coming from" and "I sincerely ...We were denied a mortgage because one check was PAID on time but DEPOSITED 2 days late - when someone deposits a check is completely out of our control. Attempted to find a solution with Brandon as I cried on the phone about being left homeless with our two young children (3-years-old and 4-months-old) and he was just a broken record of "I understand where you're coming from" and "I sincerely apologize." I asked over and over again for an explanation or some sort of solution. Shared our extremely personal and very scary experience of what happened that specific month of the "late" payment. Couldn't (or wouldn't) answer my questions and punted me to someone else who won't pick up their phone. I wouldn't wish this experience or lack of empathy on my worst enemy.Read MoreRead Less
Brandon Johnson
Reply from Brandon Johnson:

Dear Molly,

Thank you for taking the time to leave a review. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service in which we take our integrity very seriously. I sincerely apologize if I fell short in anyway. If there were any opportunities where I could have better assisted and or provided you with a better ...Dear Molly,

Thank you for taking the time to leave a review. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service in which we take our integrity very seriously. I sincerely apologize if I fell short in anyway. If there were any opportunities where I could have better assisted and or provided you with a better explanation I do apologize. I understand that you have spoken with our Senior Research Team regarding your concerns mentioned. Please know I am here for you in the future.Read MoreRead Less

Victor Castanon
Johnny was great from the moment I contacted him. I first reached out with general questions out on a Sunday afternoon, not expecting any response - bet there he was chatting with me, from the east coast - I am on the west coast. We communicated a little through the internet but ultimately he suggested a phone call so we could get to my concerns more efficiently. Ultimately i was completing my ...Johnny was great from the moment I contacted him. I first reached out with general questions out on a Sunday afternoon, not expecting any response - bet there he was chatting with me, from the east coast - I am on the west coast. We communicated a little through the internet but ultimately he suggested a phone call so we could get to my concerns more efficiently. Ultimately i was completing my application process with him over the phone. From that first meeting everything went forward as he explained, very timely, easily an overall smooth process. Johnny and Rocket exceeded my expectations and my Loan approval has been completed. It was positive experience.
Thank You Johnny !Read MoreRead Less
Robert Lindner
Bill was a pleasure to work with during the process. Very professional and always available to answer questions. Stayed in contact, and up to date on all issues. Bill and Rocket Mortgage make the process very easy. Thank you.
Daniel Johnson
I’m so grateful for the outstanding service I received from Paul Potorek. From our first conversation to closing day, Paul made the entire home-buying process smooth and stress-free. He explained every step clearly, answered all my questions promptly, and went above and beyond to make sure I felt confident with every decision.

Paul’s knowledge and professionalism are unmatched—he worked tirelessly ...I’m so grateful for the outstanding service I received from Paul Potorek. From our first conversation to closing day, Paul made the entire home-buying process smooth and stress-free. He explained every step clearly, answered all my questions promptly, and went above and beyond to make sure I felt confident with every decision.

Paul’s knowledge and professionalism are unmatched—he worked tirelessly to secure the best loan for my situation and kept me informed the whole way. Thanks to his dedication and expertise, I was able to buy my home with complete peace of mind.

If you’re looking for someone who truly cares and will guide you through every detail, Paul Potorek is the best in the business. Highly recommended!Read MoreRead Less
Richard McCarter
Things started great, then crawled often with no contact at all. Closing was great.
Kellen Griswold
We love Shelly! This is now the third time she has helped us with our mortgage-related needs over the past 8 years and there is a reason we keep coming back. She is so knowledgeable and a joy to work with.
Ousman Jobe
I cannot say enough about the exceptional service I received from Paul Potorek. From start to finish, Paul guided me through the home-buying process with incredible expertise and patience. He explained every detail in plain language, made sure I understood all of my options, and was always just a call or email away when questions came up.

Honestly, Paul felt more like my personal attorney than just...I cannot say enough about the exceptional service I received from Paul Potorek. From start to finish, Paul guided me through the home-buying process with incredible expertise and patience. He explained every detail in plain language, made sure I understood all of my options, and was always just a call or email away when questions came up.

Honestly, Paul felt more like my personal attorney than just my mortgage specialist—he anticipated potential issues before they arose, reviewed every document with me, and made sure I was fully protected and confident at every step. His professionalism, deep knowledge of the mortgage process, and genuine care for my best interests turned what could have been a stressful experience into an exciting and smooth journey.

If you’re buying a home and want someone who will go above and beyond to advocate for you, Paul Potorek is the person you want on your team. I recommend him wholeheartedly!Read MoreRead Less
Shannan McKenzie
I was referred to Kiril by two friends who both used him for their loans and I can see why! As a first time home buyer, Kiril made every step of the loan process easy and stress free. He was incredibly friendly, knowledgeable, thorough and patient with all of my questions. I can't recommend him enough! Thank you for going above and beyond, Kiril!