Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Rick Kelley
Completed a refinance on our home and it was a very smoot process. All the team at ROCKET did a great job and communicated with us with a very professional manner.

Well done!
Donna Essner
Kate was very knowledgable and helpful in deciding to refinance our home loan. She gave us several options and kept in touch with the process and what we needed to submit. I would highly recommend Kate as an agent!
logan budny
Jason was excellent to work with! He made the home buying process very easy and stress free. I whole heartedly recommend Jason to anyone looking to purchase a home!!!
Adam Schuyler
Christopher was great and made the process quick, easy, and fun (yes, fun, even when applying for a second mortgage).
Candice Calderon
Lorraine was amazing! She stayed connected with me throughout, making everything smooth and stress-free. I truly appreciate her support and dedication
Trish Glass
Donald was incredible to work with during our mortgage refinance. He answered my many questions clearly, made sure we understood each step of the process and ultimately helped us secure more than we expected. His patience, personality and expertise made the entire experience smooth and stress free.
Carla Lilly
Richard was nice, helpful, and seemed to care about answering my questions. However, I do feel some things were misleading with the process as I was told I would get a 1% discounted rate the first year for having my previous mortgage through Rocket. I was comparing rates and he sold me on this. However, Rocket turned around and charged me a 1% buy down rate for the 1st year without my knowledge...Richard was nice, helpful, and seemed to care about answering my questions. However, I do feel some things were misleading with the process as I was told I would get a 1% discounted rate the first year for having my previous mortgage through Rocket. I was comparing rates and he sold me on this. However, Rocket turned around and charged me a 1% buy down rate for the 1st year without my knowledge before signing papers. When I questioned this before signing and closing I was told this is just something they do. Basically, making me pay an extra 1% down on interest to get the 1% discount. Very misleading and cost me a lot more at closing without complete transparency. I lost trust in Rocket at that point and am frustrated that everywhere you go someone is trying to scam you. Basically, Rocket has gimmicks to attract customers.Read MoreRead Less
Richard Cortez
Reply from Richard Cortez:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Dan Libby
Heather and the Rocket Team were the best! From reaching out to Heather the first time to closing was 10 days! It was easy and everything was done from our living room!
Ryan Brichetto
Great experience with Ryan. He laid out everything in a clear concise manner and make the process go incredibly smoothly.
Hensel Mullins
Randy went above and beyond! In comparison to others within rocket none compare to him. He is the sole reason we stayed with rocket and didn’t move our loan elsewhere. He needs to be recognized for this. 10/10 would recommend to anyone