Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jean Shannon
Started out great, worked to get us where we needed to be. Once we got the numbers we liked and agreed to go through with the refinance and he got what he needed from us then communication stopped. Was very hard to get a hold of, and in the dark about what was going on and what part of the process we were in. In the end got less than what he said we were going to get and never heard from him ...Started out great, worked to get us where we needed to be. Once we got the numbers we liked and agreed to go through with the refinance and he got what he needed from us then communication stopped. Was very hard to get a hold of, and in the dark about what was going on and what part of the process we were in. In the end got less than what he said we were going to get and never heard from him again.Read MoreRead Less
Omar Alfaear
Reply from Omar Alfaear:

Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at ...Thank you for taking the time to leave a review. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where we could have better assisted you.

We were unable to locate your file but certainly want to make sure your concerns are addressed. Please reach back out to Client Relations at 313-782-8714 if you would like to discuss this further.Read MoreRead Less

craig estenes
Moe was extremely professional, helpful and considerate helping me with my loan. He made the whole process very easy. I would definitely recommend Moe. To anyone in my life looking for a loan
Diana A. Bermeo-Rios
Max is knowledgeable, patient, and took the time to walk us through all the scenarios we were considering before moving forward with our loan. He answered our questions thoroughly, explained our options clearly, and made the entire process smooth and stress-free. We truly appreciated his guidance and expertise.
Jo Ann Griffith
Antonio was so helpful and patient through the entire interaction with him. He should definitely be a keeper.
reginato78
Michael Martin was awesome!! Took time to explain everything, was very personable and very communitive every step of the way. Made the process seamless and we even shared a few laughs along the way. Great guy!!!!
Rob MacPherson
Cameron was terrific from the first "cold" call and throughout the process. He was patient with my questions, went back and did some additional research, and made whatever adjustments we asked for that made the loan work best for us. We made the decision to close on this loan because of Cameron's attention to our needs and responses to our questions. Highly recommend and thank him for the easy ...Cameron was terrific from the first "cold" call and throughout the process. He was patient with my questions, went back and did some additional research, and made whatever adjustments we asked for that made the loan work best for us. We made the decision to close on this loan because of Cameron's attention to our needs and responses to our questions. Highly recommend and thank him for the easy and pleasant experience.Read MoreRead Less
Anita White
Cass was patient and professional. He took time to answer my questions and made sure I was comfortable throughout the process.
Tracey Brown
Jeff made the whole process quick and easy. He responded quickly to my inquiries. He is professional, knowledgeable and friendly.
dndnjoe
Ed was efficient in communication and use of technology which is nice to have in 2026 and not treat the process like we are doing it in 1952. I appreciate his efforts to ease the process and getting things taken care of!
Kara Lollar
Justin was great to work with! Very responsive and willing to pivot to other options when things were tricky. Highly recommend!