Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Braeden Grimes
Help me out the full way
Ellen Kowalski
I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover ...I closed last week on a loan from Rocket Mortgage, and it was the most pleasant and effortless mortgage experience I have ever had. Jim helped set up a Cash-Out Refinance loan to pay for an addition we are building. He tweaked the loan amount I had requested until it exactly matched the monthly payment I wanted. This extra attention to detail allowed me to borrow more of my home’s equity, cover all the closing costs, and receive more cash out than if he had simply stuck to the "round number" I initially asked to borrow… all without exceeding my target monthly payment. Jim patiently walked me through all the numbers in the pre-application worksheet so I had a very clear understanding of how his estimate compared to a competitor (the credit union to which my husband and I belong). Jim even negotiated on my behalf to get Rocket's closing costs to match the competitor's terms. The last factor that clinched my decision to go with Rocket was the time to closing, which he said could be as soon as 3 weeks. True to his word, we closed the loan exactly 21 days from the day we signed the application. Rocket Mortgage offered more value, and then delivered on every promise.

Rocket’s business model is outstanding, with a web interface that makes a complicated process extremely easy to follow. Not once did I wonder whether there was something I needed to do or where we were in the process. All I had to do was log in and look for my outstanding tasks. Green check-marks told me at a glance whenever my part was complete. Their communications via email and text message were timely and never so frequent as to be annoying. What really surprised me is that - amid all the automated communications and digital efficiency - this experience never felt impersonal. That’s definitely due to Jim’s quick responsiveness. I appreciate the many ways in which he provided answers, reassurance, and the warmth of friendly human connection. Kudos to both Jim and Rocket for reminding me what excellent customer service looks and feels like. 

I am happy to recommend Rocket Mortgage, and specifically Jim LaFontaine, for a worry-free lending experience.Read MoreRead Less
Naomi Compton
Dean made building my credit so easy and clear. He was patient with my many questions and also helped me work through some concerns. Thank you Dean!!
Sam Jallad
Hello Dorian ,
I appreciate your hard work with this file , outstanding work and communication with the seller and the buyers . My previous experience with Rocket was not that good , but definitely you made me to change my mind about the lender . Congratulations to everyone. Thanks
Cynthia Parsons
I cannot say enough good things about James Weaver and his team! From start to finish, the entire process was seamless, professional, and incredibly smooth for my clients. James was always available to answer me and my clients' questions. His communication was top-notch, and I always felt informed and supported.

What truly stood out was his commitment to always getting the best possible rates and ...I cannot say enough good things about James Weaver and his team! From start to finish, the entire process was seamless, professional, and incredibly smooth for my clients. James was always available to answer me and my clients' questions. His communication was top-notch, and I always felt informed and supported.

What truly stood out was his commitment to always getting the best possible rates and loan terms for my clients. He is always proactive, thorough, and goes above and beyond to ensure everything stays on track for a timely closing. It’s rare to find such a combination of efficiency, expertise, and genuine care.
I highly recommend James.Read MoreRead Less
Jacob Snyder
Stevan made this whole process so easy for me and made me feel comfortable. It felt like i was talking to a friend. Thank you Stevan!
shannon ros
Ali has such a positive attitude! He kept in constant contact and answered my many texts immediately. This is our 2nd experience with Rocket Mortgage and we will continue to use them in the future. I highly recommend them and sincerely thank Ali for holding my hand throughout the process!
N T
Angela was wonderful to work with on our home loan. We had a complicated file that most lenders were unable to work with, but Angela did not give up and worked on our behalf throughout the process. She called immediately to help with any questions we had. She was steadfast and knowledgable. Thank you, Angela. You are an Angel.
Diane Jenson
Eric was very professional and responded timely with all of our questions. He truly paid attention to all of the details and saw us through to closing. He is trustworthy and has a great attitude...he made us feel like we were his only customer. Thank you, Rocket Mortgage for employing someone with such high standards as Eric!
Larry Morgan
Very very professional and helpful throughout my whole home buying process, she definitely deserves a promotion hopefully she's with you guys for the next 30 years thank you Andra