Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Colby Dayton
Zero stars is not an option.... Joseph performed a hard inquiry on my credit without my authorization. For months, he assured me he was handling the issue, only to later admit that I needed to request its removal myself—before finally conceding that it was actually his responsibility. Even then, he claimed he was having it removed, yet Rocket Mortgage had no record of him taking any action.

...Zero stars is not an option.... Joseph performed a hard inquiry on my credit without my authorization. For months, he assured me he was handling the issue, only to later admit that I needed to request its removal myself—before finally conceding that it was actually his responsibility. Even then, he claimed he was having it removed, yet Rocket Mortgage had no record of him taking any action.

Unlike Joseph’s unethical behavior and blatant dishonesty, Rocket Mortgage’s resolution team acted promptly and professionally to address the situation.Read MoreRead Less
Joseph Farraj
Reply from Joseph Farraj:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned.Read MoreRead Less

Denise Cassara
What can I say: this young lady is fabulous. Patient, professional, knowledgeable amongst other qualities. Whether or not everything works out for us, would highly recommend her and Rocket Mortgage to everyone.
Hisham Rahman
excellent help nice guy
went well and smooth
Angelika Widener
Process was smooth and he answered all of my questions.
Tanya Agostino
Jill was a pleasure to work with and I will be using her again along with referring her to other people. Jill is very knowledgeable, adequate and patient. Her communication through the whole process is top notch.
Thank you Jill on behalf of my Father and I!
Jesse King
Adam was efficient, friendly and professional. Adam helped me get the loan I needed with ease. A really wonderful experience
Lisa Maltbie
Enrico was a pleasure to work with. He always responded quickly to my many questions and made the process quick and easy. I would definitely recommend both Enrico and Rocket Mortgage.
Margaret Demps
Josh is very pleasant and knowledgeable helping find the loan that fits your situation. Also very responsive and timelly! Highly recommend him.
Greg Curry
Rudy was fantastic and would highly recommend. He was very helpful from the very start to the closing. Great customer service!
Huskky
Zobaina is incredibly knowledgeable and professional, it took minutes to and a few phone calls to find my best options, get my loan documented and approved, very easy to talk to and very patient.