Excellent customer service from start to finish. He’s very knowledgeable and on point!
Jessica Rumph
Jessica Rumph
511
4 months and no loan. Lost $500 for an appraisal that was never done. Got told they needed to do a credit check, then got told I own a business I do NOT own. When my CPA and I couldn't provide the paperwork for this mystery company we got ghosted by RM. When I tracked RM down they told me it was my fault.
Reply from Travis Totty:
Greetings,
Thank you for reaching out to us regarding your experience. I see that you have already connected with Lauren Dunbeck from our senior research team regarding this experience. She will be your best point of contact moving forward with any further questions or concerns.
Sandra Herrera
Sandra Herrera
551
We have never been so impressed with Rocket Mortgage hiring Blossom as our personal helper to guide you through the preparation and submission of our documents. We just closed our loan in over two weeks.We have never had this experience before.
Jarod Burmaster
Jarod Burmaster
551
Hailee was very helpful and went above and beyond for anything that I needed during the whole process! She was always super nice and super friendly! 10/10 you need a Hailee during this type of process!
John
John
551
Mahdi is THE BEST! Explained everything to me and my wife, made sure we were updated every step of the way! Great customer service, quick to respond and very helpful! We would highly recommend Mahdi without hesitation!
ORLANDRA Waller
ORLANDRA Waller
551
Knowledge, availability, efficiency and commitment were the elements needed for me to make my refinance stress free. Ms. Blanchard goes above and beyond and I’m very grateful for her personal touch in handling my loan.
Eric D. Smith
Eric D. Smith
551
Kurt was great. Very helpful, and everything went through very quickly.
Donna Hansil
Donna Hansil
551
Jeremy was outstanding from start to finish! He is very knowledgeable, patient and kind. He always responded to us very quickly, and he made himself very available whenever we needed him. He worked hard to get us the exact loan we asked for, and he was never shaken by any obstacles. I would give Jeremy 10 stars if I could, not just 5. Would very highly recommend him to anyone!!!
Lynn Clothier
Lynn Clothier
551
Chase is a strong and patient communicator. He presents complex financial world concepts using easily understood words and sentence structure. And, he uses strong listening skills to assure client understanding. I was very comfortable working with such a knowledgeable agent. Chase is a significant asset to the Rocket Mortgage family.
Nancy Lopez
Nancy Lopez
551
Patrick was great. He presented an opportunity to get out of debt and make hoe improvments and answered all my questions. Easy process and he was with us every step of the way.
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