Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Matt Winter
Michael deliberately misled me to close a deal by insisting the closing payment would be in place of the next month's mortgage even though the closing agent made it clear this was not necessarily true; his supervisor misled me the same way. He also hounded me with messages and calls to get a deal done, most unsolicited outside of business hours (8pm at night, on holidays, etc.). I had asked him ...Michael deliberately misled me to close a deal by insisting the closing payment would be in place of the next month's mortgage even though the closing agent made it clear this was not necessarily true; his supervisor misled me the same way. He also hounded me with messages and calls to get a deal done, most unsolicited outside of business hours (8pm at night, on holidays, etc.). I had asked him to stop but this continued until I relented and agreed to his terms, after which I did not hear from him again. If they are a reflection of the standard of Rocket Mortgage I would not recommend Rocket at all. What Michael and his supervisor did constituted mortgage fraud, completely unethical and illegal. Avoid at all costs.Read MoreRead Less
Joel Schwalb
Kelly was the best, from first contact to to the completion of the process she was always available to answer our questions and provide any help that we might have needed. We highly recommend Kelly.
Will Hamilton
Michael"s genuine concern to assist me made my experience with rock and mortgage that much better. He was professional, knowledgeable and easy to work with. I misunderstood a couple of the instructions and Michael helped to explain, clarify and facilitate what was needed. Five stars is not enough.
Joshua Lesser
This was our third time working with Rob and Rocket. While Rob was clear about the process, his team lacked the ability to manage a complex one. They sent all our banking details via unsecured email and made numerous mistakes. His team's communications were lacking and full of errors. We closed late and were threatened with a letter to perform because of all the issues with Rocket. They asked for ...This was our third time working with Rob and Rocket. While Rob was clear about the process, his team lacked the ability to manage a complex one. They sent all our banking details via unsecured email and made numerous mistakes. His team's communications were lacking and full of errors. We closed late and were threatened with a letter to perform because of all the issues with Rocket. They asked for all our documents many times and could not keep the records straight. We went with them because the rate was 0.5% lower than anyone else's due to our relationship with Ameriprise; otherwise, I would never use them. The errors and mistakes are simply not worth it when buying a home or refinancing. I did write to Rob about the issues and was told I could call Rocket. We never felt supported with all the problems. We are still waiting for our refunds from the overpayments. I would highly recommend another team that focuses on customer service and your long-term success. Rocket is not that team. Such a letdown since this loan was for our kids' first home. They had a terrible experience, and we feel bad for them. Can't wait to refi this away from Rocket. And I won't be coming back to them, no matter how good they make the offer. It's simply not worth the headache and security risk. I now pay for credit monitoring since they exposed all our information with zero regard. They did say sorry, they were tired and made a mistake. SMH. If I handled my clients this poorly, I would be out of business. I wanted to leave zero stars, but could not figure out how.Read MoreRead Less
Rob Turnquist
Reply from Rob Turnquist:

Dear Joshua,

Thank you for sharing your experience. I’m truly sorry that our process left you feeling frustrated and unsure, as that is not the experience I want for anyone. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference ...Dear Joshua,

Thank you for sharing your experience. I’m truly sorry that our process left you feeling frustrated and unsure, as that is not the experience I want for anyone. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

Sonya Wild
Adam is Top-Tier!! Not only is Adam knowledgeable on EVERY level throughout the process, he is passionate about making sure you are comfortable and informed with every step. I appreciated that Adam was so available with my unconventional schedule and even returned my calls on Sundays. I highly recommend Adam for your Home Loan needs!
Hakari K Draco
Craig Lewis, what can I write to give him the accolades he deserves?! Craig was informative, listened to my wants and needs. He was always available with questions I had and went above and beyond to make sure everything was as smooth as possible. Your corporation is very lucky to have Craig on your team. He is an exception not the rule. Thank you Craig.
Thomas Collier
Sabal is professional, competent, friendly, and simply an absolute pleasure to work with during this process. A great asset to Rocket
Mortgage!
Sandra Kaden
Lynn Doyle did a tremendous job helping me through my loan process. She was fast, she communicated well and she answered all of my questions throughout the process. The texts were a nice touch, she kept in contact with me so that I felt guided through the process. She made an otherwise stressful process super easy and clear.
Marcia Kay
Friendly, knowledgable, and worked with the appropriate efficiency.
Jener Sugatan
Good customer service. We are very grateful to all the employees at Rocket Mortgage.