Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Bryan Rothrock
Not really satisfied. Not so much with Leah, but more so with Rocket Mortgage. First of all, they are like one of the only lenders I have heard of that does not offer down payment assistance. Second, our mortgage is $1,400, which I feel is a bit much. Third I understand that they need to track my money but they literally needed an account statement for EVERY, SINGLE, PENNY that I have ever spent. ...Not really satisfied. Not so much with Leah, but more so with Rocket Mortgage. First of all, they are like one of the only lenders I have heard of that does not offer down payment assistance. Second, our mortgage is $1,400, which I feel is a bit much. Third I understand that they need to track my money but they literally needed an account statement for EVERY, SINGLE, PENNY that I have ever spent. I had some money wrapped up in crypto. And I just kind of felt like it was unnecessary all of the documentation they needed from that. Even after I had given them all that I could give they were still asking from more. And it became quite burdensome. Lastly my wife and I were told for a number of weeks that are closing costs would be a certain number. We weren't told that number would change. Until about a week before closing went it went up almost $1,000. Overall just not very satisfiedRead MoreRead Less
Leah Lynch
Reply from Leah Lynch:

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the documentation needed and closing cost. I would never intend to leave any of my clients feeling this way I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. ...Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I deeply apologize for any miscommunication regarding the documentation needed and closing cost. I would never intend to leave any of my clients feeling this way I will keep your feedback in mind, moving forward, to ensure I’m providing future clients with better expectations. I understand that you spoke with our Client Relations team regarding the concerns mentioned. I sincerely thank you for your time and patience. Please know that I am here if you have any questions in the future.Read MoreRead Less

mmunga ramazani
Thank you so much for the help me and my family we love you my brother
kenneth ly
truly a dedicated servant to his profession: professional, understanding, timely, most of all he lead this process from the beginning to the end with great integrity.
Claire Daniel
Jalen was great to work with - responsive, helpful and easy to contact. Made the process go smoothly without issue.
Angela Fox
Jayden was quick to respond to all our questions and was very helpful throughout the whole process.
Kristina Daddario
Kate was assume during this whole experience. We learned a lot how to come out of Covid and save money and utilize our homes equity to get ahead
Cynthia Farrell
Ross helped me refi when I had no idea it was possible, given my circumstances. He was kind and conversant and I’m immensely grateful. Highly recommend, he’s fast!
Layne Hickman
Bill was easy to work with and thorough.
L. Oliver
Jessica was absolutely amazing.
Denver Zubrowski
Always helpful on any request. Always knowledgeable, up to date on any questions I could have had. He was simply, GREAT.