Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Raymond Greenlee
Appreciate Natalie’s customer service care, expertise, and professionalism. More specifically her kindness, timeliness, and work ethic.
Darryl Mitchell
Whitney was great. She gave me candid feedback on my refinance situation and was easy to get in touch with throughout the process.
Integrity Woman
Danielle was awesome!! I absolutely love Rocket because they get the job done ASAP! Rocket is the best mortgage company around.
Ron duquette
Very disappointed. We were told it would take 2 weeks but it got drug out to 5 weeks. Our first closing failed video dropped and notary working from home had a child screaming. Completed closing then were informed we won’t receive disbursement until next week. Unacceptable
Jerry Esquible
Reply from Jerry Esquible:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Lisa Rubendall
It was hard to get ahold of Bianca and she wasn't thorough on our closing so last minute we had to get documents. We continuously had to add more documents every day. It was easier in the past to close.
Bianca Lares
Reply from Bianca Lares:

Dear Lisa,
Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles to advise on next steps. My role as a licensed mortgage banker is to initially set your loan ...Dear Lisa,
Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles to advise on next steps. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our closing team will assist you with the Closing requirements and expectations. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Lisa Forster
I called Rocket to discuss an email offer I had received. I spoke with Kyle and he told me about a different offer that could really help me. Throughout the loan process he was patient, friendly, and kind. I could not have asked for a better experience!
Kendall Carter
Great agent! Very persistent, which is exactly what we needed to get across the finish line on our deal.

Thanks Jordan!
Michael Sands
We just wrapped up our second transaction through Rocket with Justin's guidance, and as usual he was the consummate professional with outstanding responsiveness and expertise. There is literally no one else at Rocket we will work with, despite Rocket's highly dubious practice of allowing (and even encouraging) agents to poach business from one another. I don't even respond to their emails/calls at...We just wrapped up our second transaction through Rocket with Justin's guidance, and as usual he was the consummate professional with outstanding responsiveness and expertise. There is literally no one else at Rocket we will work with, despite Rocket's highly dubious practice of allowing (and even encouraging) agents to poach business from one another. I don't even respond to their emails/calls at this point!Read MoreRead Less
John McGowen
Suzy is sharp and caring. Great to work with. Thank you Suzy!
Karol Adrion
On our first call we made Nathan aware that we had heard negative reviews of Rocket Mortgage changing rates and adding fees. He assured us that would not be the case but that is exactly what happened. He consistently overpromised and underdelivered. On top of the fact that he was non-responsive for days and his excuse was - I was out of town or I was at the vet with my cat. We repeatedly had ...On our first call we made Nathan aware that we had heard negative reviews of Rocket Mortgage changing rates and adding fees. He assured us that would not be the case but that is exactly what happened. He consistently overpromised and underdelivered. On top of the fact that he was non-responsive for days and his excuse was - I was out of town or I was at the vet with my cat. We repeatedly had to review docs and ask for corrections so many times that we finally ask for a manager to take over the account from him. We will never use Rocket Mortgage again!Read MoreRead Less
Nathan Cova
Reply from Nathan Cova:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less