Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

john kramer
They were fantastic, they showed slot of patience dealing with me and my technology idiographic. I was very impressed
Wayne Powell
When it came time to make a loan happen, Desean was on top of the process from day one. Professional, courteous and skillful
Andrew Wolters
Amy was amazing and helpful throughout the entire experience! 10/10 would recommend her for anyone!
Jose Perez
Very professional and understanding on what I wanted to accomplish he made it everything happen
Tonya Robertson
George was not informative with closing costs and final numbers. He was always having something going on (wrestling) when he needed something at the end of the process when it was sent by titling multiple times. Very dissatisfied with Rocket. We will look elsewhere when rates are lower. Horrible customer service by all departments.
George Rasmus
Reply from George Rasmus:

Dear Tonya,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert, it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through ...Dear Tonya,

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert, it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place or provided you with a better explanation in the end. I assure you that I am certainly here for you in the futureRead MoreRead Less

Keith Welsh
Bay was outstanding from start to finish in keeping us informed, providing helpful suggestions and options, and providing confidence and reassurance through a process which can often be stressful. I highly recommend Bay and Rocket for any mortgage, refinancing, or home equity needs.
Debbie Frakes
Ming did an incredible job for me. The process is quick and easy--just make sure you follow the steps exactly! It will work!
Karin Ransden
He did a great job answering all our questions and enabling us to close quickly!
Beatrice Kurth
Fantastic, always there, fast response. Would recommend him to everyone!
Janis Ferla
Isabel was very helpful throughout the loan process. She was always available and easy to reach if I had questions.