Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Amanda Hasty
Ryan was very helpful, informative, and empathetic. His response time to questions and concerns was almost immediate. I have already recommended him to several friends looking to refinance as well. He was an absolute pleasure to work with.
Jennifer Ream
Denise was a pleasure to work with! She demonstrated an impressive level of expertise and professionalism throughout the entire process. She took the time to thoroughly explain all of my mortgage options, ensuring that I fully understood each one and felt confident in my decision. Her knowledge of the market and the various loan products available was truly remarkable.

What stood out the most was ...Denise was a pleasure to work with! She demonstrated an impressive level of expertise and professionalism throughout the entire process. She took the time to thoroughly explain all of my mortgage options, ensuring that I fully understood each one and felt confident in my decision. Her knowledge of the market and the various loan products available was truly remarkable.

What stood out the most was Denise's dedication to providing personalized service. She was always available to answer my questions, no matter how small, and responded promptly to emails and phone calls. Her patience and willingness to go the extra mile made the entire process smooth and stress-free.

Additionally, Denise was incredibly efficient in handling all the paperwork and coordinating with the necessary parties. She kept me informed at every step, ensuring that there were no surprises along the way. Her attention to detail and commitment to meeting deadlines were truly commendable.

Thanks to Denise's hard work and dedication, I was able to secure the best mortgage rate that fit my financial situation perfectly. We are now the proud owners of our dream home, and we owe a great deal of gratitude to Denise for making it all possible.Read MoreRead Less
Mark Terrell
Kalvin is great!
Rocket is very beneficial for Home Equity Loans.
and thank you Kalvin for your service to our beloved nation!
from one veteran to another...
Cheryl Cash
Seth made the whole process easy, answered questions, returned phone calls and was very knowledgeable, always polite.
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Hamzah was a fantastic banker. He helped me refinance my home and understood my situation and needs and went above and beyond to help me. Huge asset to your company.
Nicole Benoit
Great experience! Really helped us out and steered us into the right direction, really cared about us and the process.
Jeannine Johnson
Mark’s experience throughout this process has been invaluable. He was patient and encouraging seeing it all the way to our successful end. Thanks
Vicki Blackwell
Jim did a wonderful job on getting me through a difficult time. I appreciate everything he did for a smooth,quick closing. Thanks Jim
Keely Colburn
Absolute worst experience lending. We have had two prior mortgages with rocket. And 2 other mortgages prior to that. This experience getting another mortgage was worse than a 1 star review. We were completely mislead, ignored and then completely ghosted and dropped 4 days before our closing. We had everything completed for our loan, did everything they asked, had it conditionally approved, closing...Absolute worst experience lending. We have had two prior mortgages with rocket. And 2 other mortgages prior to that. This experience getting another mortgage was worse than a 1 star review. We were completely mislead, ignored and then completely ghosted and dropped 4 days before our closing. We had everything completed for our loan, did everything they asked, had it conditionally approved, closing was scheduled and then was hit with a letter of declination a mere 4 days prior to close. If you choose to go through rocket mortgage, do not use Nathan. He never answered or returned any of our phone calls when we tried to get in touch nor did we even get a letter of explanation for the change in appraisal amongst a laundry list of other false promises and incorrect information.Read MoreRead Less
Nathan Cova
Reply from Nathan Cova:

Dear Keely,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Keely,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that Evan spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

John Bartlow
Ashley provided exceptional service throughout our loan process. She was attentive to our needs, thorough in her approach, and always prompt in her responses. Above all, she was incredibly kind and courteous, making the entire experience smooth and stress-free. Her dedication to helping us secure our loan went above and beyond our expectations. Ashley worked tirelessly to ensure everything was ...Ashley provided exceptional service throughout our loan process. She was attentive to our needs, thorough in her approach, and always prompt in her responses. Above all, she was incredibly kind and courteous, making the entire experience smooth and stress-free. Her dedication to helping us secure our loan went above and beyond our expectations. Ashley worked tirelessly to ensure everything was handled efficiently and with precision. Her expertise and professionalism truly stood out, and she made us feel confident every step of the way. If you're looking for a reliable, knowledgeable, and compassionate loan expert, we highly recommend Ashley. She exceeded our expectations and delivered outstanding results!Read MoreRead Less