Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Ro Woodward
Sean was a pleasure to work with. He is very professional and works hard to get the answers to your questions. I would highly recommend him to anyone for a beneficial and easy Loan Expert to work with.
Jennifer Harris
I have worked with Jack twice, first to refinance my home after a divorce, and again for a equity cash out. He is extremely knowledgeable and truly cares about his clients. Very personable and makes you feel informed and involved in every step of the process. Highly recommend to anyone who is looking to do anything home loan related. A genuinely wonderful human 😊
Edward May Jr
Nick was a great connection with Rocket Mortgage and the refinancing of our home! I will say that Nick, himself, was deeply knowledgeable, patient, and quick to respond to our questions and concerns. There were several concerns, however. When we approached this loan, with a home that was free and clear of any debt, we stated the urgency in which the process needed to be concluded. We were ...Nick was a great connection with Rocket Mortgage and the refinancing of our home! I will say that Nick, himself, was deeply knowledgeable, patient, and quick to respond to our questions and concerns. There were several concerns, however. When we approached this loan, with a home that was free and clear of any debt, we stated the urgency in which the process needed to be concluded. We were purchasing a home through the local sherrif's tax forclosure auction and the terms were 30 days. It was assured to be completed on time. Fast forward 60+ days and the loan was finally going to close after being asked by several people in the company, through tasks on the mobile application or through telephone calls to us, to re-submit supporting documents or to provide clarification on items listed in the inspection that were not only complete, but not necessary due to the inspector's inept abilities to clarify on his report. The overall process not only took longer than the assured time, but we were out the $3200 deposit we put down on the property and the home was demolished by the city and we lost the more than $4,000 we had done in repairs to the property. Again, Nick is wonderful and worked very close with us in the process and also showed frustration on the process.Read MoreRead Less
Timothy McGahan
Ryan made this process as painless as possible. Great communication. Very knowledgeable and if he didn’t have the answer he was quick to track it down. He was super helpful. We had a great experience.
Brian Wilson
I thought the refinancing process was going to be difficult. Mason and the Rocket Mortgage staff made it so simple and easy for me to understand the steps all the way to closing. Mason was always available whenever i need his help. He was very patient, polite and courteous. Thank you again Mason. It was a pleasure meeting you and working with you and Rocket Mortgage.
Carlos Pina
Brendan was very helpful, returned all my calls immediately and was with me from start to finish..I was doubtful at first but he quickly changed my mind with his attentive to details and professionalism.
margaret kokie
Cameron was amazing. Start to finish. Followed up at every step of the way. Never left us asking additional questions. Gave us all the information we needed from the beginning. Be more than willing to refer to him or to work with him again.
Peter Dmitriev
Jack is very professional and easy to work with. Everything went very smoothly with the process. Thank you!
Eric Dourjalian
Quick and reliable person to work with. Was knowledgeable and would make sure you understood what was going on. Made a confusing and stressful time much easier.
Duane Gibson
My experience with Rocket to this point has been horrible. It took over 80 days to close a simple refinance. I will never work with Rocket, nor recommend them to anyone. While Angel was professional, there were so many issues that came up: Delays, doing paperwork over and over, poor communication with my land contract holder, the list is nearly endless. I had to have everything escalated to ...My experience with Rocket to this point has been horrible. It took over 80 days to close a simple refinance. I will never work with Rocket, nor recommend them to anyone. While Angel was professional, there were so many issues that came up: Delays, doing paperwork over and over, poor communication with my land contract holder, the list is nearly endless. I had to have everything escalated to Andrew to even get the closing done. Nothing but a headache from Rocket's end. Very poor communication between their departments. In the end, it was just a very horrible experience all around.Read MoreRead Less
Angel Herrera
Reply from Angel Herrera:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less