Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Cheryl Whitmore
Cooper helped me so much during this process. He made me feel valued. I don’t think I could’ve got this done without his help.
Alex Tamez
100 % recomendado muy atento
Andy Lambert
Micheal was extremely helpful during the entire process of refinancing my property. Great communication skills. Very responsive. Facilitated my smoothest refi and closing to date.
Danielle Jones
Jamie was being amazing! He worked so diligently with us through the whole process of getting our mortgage and buying a house. I would recommend him to everyone and anyone. An great person, easy to work with and he’s committed to helping!
Angel Prado
I give Brent 5 stars. He went above and beyond to make sure I understood the loan process and didn't give no run around. I appreciate him so much!
Mimi Barrett
Aliyah was beyond amazing! She answered all my questions and made sure I was comfortable and understood the process. Her professionalism and compassion show she truly cares for her clients. I would highly recommend.
Colby Dayton
Zero stars is not an option.... Joseph performed a hard inquiry on my credit without my authorization. For months, he assured me he was handling the issue, only to later admit that I needed to request its removal myself—before finally conceding that it was actually his responsibility. Even then, he claimed he was having it removed, yet Rocket Mortgage had no record of him taking any action.

...Zero stars is not an option.... Joseph performed a hard inquiry on my credit without my authorization. For months, he assured me he was handling the issue, only to later admit that I needed to request its removal myself—before finally conceding that it was actually his responsibility. Even then, he claimed he was having it removed, yet Rocket Mortgage had no record of him taking any action.

Unlike Joseph’s unethical behavior and blatant dishonesty, Rocket Mortgage’s resolution team acted promptly and professionally to address the situation.Read MoreRead Less
Joseph Farraj
Reply from Joseph Farraj:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned.Read MoreRead Less

Hisham Rahman
excellent help nice guy
went well and smooth
Angelika Widener
Process was smooth and he answered all of my questions.
Tanya Agostino
Jill was a pleasure to work with and I will be using her again along with referring her to other people. Jill is very knowledgeable, adequate and patient. Her communication through the whole process is top notch.
Thank you Jill on behalf of my Father and I!