Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Denise Cooper
I would like to thank Nino for such great customer service. I was on the fence about refinancing my home, but after explaining my situation, he explained to me how it would be in my best interest to refinance. I would definitely refer him to anyone who I know that’s in need of the services you provide. Thanks again!
Deb Thompson
Farah was very knowledgeable and patient. I appreciated the time she took with me. She was never rushed or short and answered all my questions.
Michelle McGill
Very knowledgeable and easy to work with, without the high pressure. Great customer service skills.
Marilyn Hunt
I would give Tatianna 100 stars if I could….. She was very polite, professional, and prompt at all times during my mortgage process…. And I can’t thank her enough….. very sweet person… and I highly highly recommend her…. Thank you, Tatianna from the bottom of my heart…. Best wishes…..Marilyn Hunt…..😉😘
Mark Soderman
Nikki was great at helping and guiding us through the process of getting a mortgage to purchase our new home. We have purchased several over the years and she made this the easiest from start to finish.
Lashae Whitley
I had the pleasure of working with Rafael from the Realtor side and I can’t express enough how much of a breath of fresh air he is.

He communicates well, promptly problem solves when needed and was always there when I needed him to answer any questions our clients had.

Might I add he closed us in 10 days 🎉 Outstanding work!!!

It was such a pleasure working with you Rafael!
Michael Winslow
Brandon was great to work with. He was detailed, helpful and patient! He knew the answers to any questions and kept in touch as necessary. Thank you Rocket Mortgage for hiring such great people as Brandon.
Katie Woods
My review of Rocket Mortgage is not impressive. I started this unfortunate journey on 06/25/26 with completing my ‘intent to proceed’ after speaking to Mike Eads on the phone. I stated that my goals to refinance were to retain a 30-year fixed mortgage, lower my interest rate of 7.5%, remove my PMI and to have as little out of pocket as possible. Mike conveyed that all that I was requesting would ...My review of Rocket Mortgage is not impressive. I started this unfortunate journey on 06/25/26 with completing my ‘intent to proceed’ after speaking to Mike Eads on the phone. I stated that my goals to refinance were to retain a 30-year fixed mortgage, lower my interest rate of 7.5%, remove my PMI and to have as little out of pocket as possible. Mike conveyed that all that I was requesting would be possible, especially since he looked up my credit score that revealed 748, 748, 739, respectively.
During my refinance process, I found that Rocket Mortgage had a substantial lack of communication with anything related to my refinance including changes to the amount of my loan, request for updated loan estimates, adding PMI, and Mike Eads being away from the office having someone cover for him without leaving contact information. Multiple voice mails, emails and text messages have gone unanswered by Mike Eads. I have documentation that states I have initiated ALL contact with staff at Rocket Mortgage. The only exception is when Ally Piloni called on 07/17/26. She was very responsive and professional. Ally is the only one that would return my calls and give me the requested updates. I never received communication from Mike Eads after 07/16/26!
I am astonished by the amount of time it took from start to finish for a refinance to close. I started this process on 06/25/26 and I did not close until 08/01/26. One of my major concerns with this extremely extended time frame was my rate lock expired on 08/10/26 and no one at Rocket Mortgage seemed to care about the time. The lack of communication regarding this whole process was shocking. This is the second time I have refinanced with Rocket Mortgage, the first time being smooth with no issues arising, hence the reason I came back. If the market changes again I will shop around for finance companies with better customer service.Read MoreRead Less
Mike Eads
Reply from Mike Eads:

Dear Katie,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Katie,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

tamara vining
Ming was extremely knowledgeable, friendly, and helpful! I highly recommend him!
Larry Conn
Matt was able to get me a lower rate and save me money. Very helpful and professional