Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Katie Woods
My review of Rocket Mortgage is not impressive. I started this unfortunate journey on 06/25/26 with completing my ‘intent to proceed’ after speaking to Mike Eads on the phone. I stated that my goals to refinance were to retain a 30-year fixed mortgage, lower my interest rate of 7.5%, remove my PMI and to have as little out of pocket as possible. Mike conveyed that all that I was requesting would ...My review of Rocket Mortgage is not impressive. I started this unfortunate journey on 06/25/26 with completing my ‘intent to proceed’ after speaking to Mike Eads on the phone. I stated that my goals to refinance were to retain a 30-year fixed mortgage, lower my interest rate of 7.5%, remove my PMI and to have as little out of pocket as possible. Mike conveyed that all that I was requesting would be possible, especially since he looked up my credit score that revealed 748, 748, 739, respectively.
During my refinance process, I found that Rocket Mortgage had a substantial lack of communication with anything related to my refinance including changes to the amount of my loan, request for updated loan estimates, adding PMI, and Mike Eads being away from the office having someone cover for him without leaving contact information. Multiple voice mails, emails and text messages have gone unanswered by Mike Eads. I have documentation that states I have initiated ALL contact with staff at Rocket Mortgage. The only exception is when Ally Piloni called on 07/17/26. She was very responsive and professional. Ally is the only one that would return my calls and give me the requested updates. I never received communication from Mike Eads after 07/16/26!
I am astonished by the amount of time it took from start to finish for a refinance to close. I started this process on 06/25/26 and I did not close until 08/01/26. One of my major concerns with this extremely extended time frame was my rate lock expired on 08/10/26 and no one at Rocket Mortgage seemed to care about the time. The lack of communication regarding this whole process was shocking. This is the second time I have refinanced with Rocket Mortgage, the first time being smooth with no issues arising, hence the reason I came back. If the market changes again I will shop around for finance companies with better customer service.Read MoreRead Less
Mike Eads
Reply from Mike Eads:

Dear Katie,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Katie,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

tamara vining
Ming was extremely knowledgeable, friendly, and helpful! I highly recommend him!
Larry Conn
Matt was able to get me a lower rate and save me money. Very helpful and professional
Rachel Carey
Greg was extremely helpful every step of the way. This was hands down the easiest house-buying process I've had and a lot of that was due to Greg's outstanding work. I'll definitely work with him again in the future when the time arises.
Alix Diane Hall
Mike helped me out when I didn't have a plan. He helped me make a plan that satisfied me. I am indebted to him for his professionalism, his knowledge and his kindness.
Tina Karagulian
I spoke to Phillip a year before I closed on a home. He helped me every step of the way and I hope to continue to work with him down the road, too. Phillip broke down what needed to be done and helped make the process seamless. I am so grateful.
M Nick
Daniel was amazing! Kept us informed on each step of the process. Was always a text away if I needed to reach him. I would highly recommend working with him!!
Lawrence Holmes
Shannon was absolutely awesome to work with. She was enthusiastic, communicative, and passionate about ensuring my wife and I were completely satisfied and that our needs were met. She made the entire process incredibly easy and we cannot thank her enough for her professionalism and fun she brought to this process. Thank you again Shannon (aka: Rich Savage) for everything!!! Lol! You're the best!
Kevin Knudsen
Max was great to work with and helped us find a beautiful home. He was responsive, helpful, and professional. He helped us get to the finish line and we are so appreciative for all of his work to get us here!
Sherry Roberts
Lawrence is a very detailed person, he shared viable information with us to improve our credit score and within a couple of days, my husband credit score improved for us to be able to refinance our mortgage. Not only did he assisted us, he also taught us about different credit score models and how it compares to credit karma and credit wise scoring. I will definitely recommend rocket mortgage to ...Lawrence is a very detailed person, he shared viable information with us to improve our credit score and within a couple of days, my husband credit score improved for us to be able to refinance our mortgage. Not only did he assisted us, he also taught us about different credit score models and how it compares to credit karma and credit wise scoring. I will definitely recommend rocket mortgage to family and friends. Thank you Lawrence for your wonderful customer service.Read MoreRead Less