Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Paula Reilly
Jacob was very wonderful, very patient and explained things that I did not quite understand.
Julie Woodhouse Dressler
Jaimee was wonderful! She’s organized and timely. She’s true to her word. I highly recommend working with her.
Barry Cosloy
It was a pleasure working with Joshua. He walked us through each step of the process and helped us navigate the system. We were very pleased with how quickly we moved to closing. Thank you Joshua for your help and responsiveness!
Tyler Phillips
If I could give 0 starts I would! It took us 3 months to finally close! We knew the option Brandon gave us wasn’t the best option so we reached out to his manager and suggested an alternative option for our loan! We completed all our paper work in a timely manner and still someone kept dropping the ball! Every time we called to check on the loan status they just kept telling us they needed to ...If I could give 0 starts I would! It took us 3 months to finally close! We knew the option Brandon gave us wasn’t the best option so we reached out to his manager and suggested an alternative option for our loan! We completed all our paper work in a timely manner and still someone kept dropping the ball! Every time we called to check on the loan status they just kept telling us they needed to complete one thing and then we could schedule closing! This continued 3-4 more times before reaching out and letting them know if someone couldn't figure out what was going on we would be search for another lender. 3 months later we close! We have used rocket in the past for multiple loans with no issues! This was by far an experience that will be making us change to a different lender in the future!Read MoreRead Less
Brandon Kappeler
Reply from Brandon Kappeler:

Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties you encountered, and I regretfully understand your disappointment. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the ...Thank you for taking the time to leave a review. As your Mortgage Banker, it is my goal to set my clients up for success. I am so sorry for the difficulties you encountered, and I regretfully understand your disappointment. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the futureRead MoreRead Less

Clifford Felton
I wish that there were more Abe's out there. Abe clearly has the customers' best interest at heart and is extremely knowledgeable and professional. He helped me explore all the options that I was considering so that I could find the solution that I wanted. I would gladly work with Abe again should the opportunity arise.
Mark and Tiffany
Maryana was very pleasant to work with, and she was very patient throughout the process waiting for us to complete what we needed to complete since we were very busy with work.
Bryant Souriyavongxay
What can I say, a gentleman and a scholar. Jose offered an experience that was nothing other than a smooth sailing vessel on a summer evening. Communication, knowledge and consistency was beyond exceptional. Professional, polite and particular about his work. Kudos to Jose!
Bob Dehnhardt
Gabriel worked with me to secure the lowest interest rate available, and made the whole process run smoothly. This was the easiest refi I've ever done.
Nancy Sabulski
I don't need you to call. You did a great job with our loan. Thank you so much
Terri Sutton
Miguel is one of the best. So grateful to work with him on financing a quit claim deed. He goes the extra mile, making sure everything is ready for closing. Highly recommend Miguel at Rocket Mortgage.