Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Marvin Carter
Greta thanks for your great performance as my Rocket Mortgage Banker. Your attention to detail with documentation required enabled the process to complete in a quick and complete manner, in a faster than normal time frame. What a great experience.
Registered Nurse Life
I am very thankful for Justin’s professional, responsive and honest assistance with the whole mortgage process from beginning to end. He made himself available to me via any method of my choice - email, business phone or cell phone, which I appreciated and took advantage of. Justin even came through when I was in desperate need to refinance during a difficult time. I am grateful for all of ...I am very thankful for Justin’s professional, responsive and honest assistance with the whole mortgage process from beginning to end. He made himself available to me via any method of my choice - email, business phone or cell phone, which I appreciated and took advantage of. Justin even came through when I was in desperate need to refinance during a difficult time. I am grateful for all of Justin’s work he devoted to the purchase and maintenance of my home.Read MoreRead Less
greg schriefer
Just completed my second transaction with George in six months. He is great . Alsways available with the correct information. I feel that he is very much working for me to provide the highest level of service. I would highly recommend George to anyone.
Zacharie Harney
Kevin was great to work with on the refinance of my home! Answered all questions fast and knowledgeable. All in all, I would recommend him to anyone!
Tony Gamma
Everything went smoothly no hiccups and she was a total professional.
Eric Ash
John was very helpful in getting my refinancing done. It was quick and easy. He made it easy for me and made me not worry. Highly recommend using him for anyone who needs a refinance
KHAO S
Leah was amazing to work with she was kind and caring through the whole process. She went above and beyond and when I worked with her she was very professional and she was great with communicating. I loved working with Leah and if I was to do it again I would choice Leah every time.
Tobias L. Simone Jr
I a very disappointed with the rocket experience.We were charged 1/2 point at closing . This resulted in additional $2250 in closing costs. I was told my loan was 0 points. This was deceptive,unethical and an unprofessional customer experience. I feel like this money was stolen from us and want it paid back .
Jacki Thompson
Reply from Jacki Thompson:

Dear Tobias,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Tobias,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

V A.W.
Stephanie is phenomenal! I reached out to her in a panic, I was down to 2 weeks and she and the Rocket team knocked it out of the park!! Even my title company was bragging about how exceptional the team was! The communication, level of service, the paperwork, the promptness, it was all excellence!!! THANK YOU STEPHANIE, MICHELE AND CANDICE!!
Kevin Balser
Went above and beyond to keep things moving. Great customer service even when I was a little grumpy. Great temperament.