Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Zacharie Harney
Kevin was great to work with on the refinance of my home! Answered all questions fast and knowledgeable. All in all, I would recommend him to anyone!
Tony Gamma
Everything went smoothly no hiccups and she was a total professional.
Eric Ash
John was very helpful in getting my refinancing done. It was quick and easy. He made it easy for me and made me not worry. Highly recommend using him for anyone who needs a refinance
KHAO S
Leah was amazing to work with she was kind and caring through the whole process. She went above and beyond and when I worked with her she was very professional and she was great with communicating. I loved working with Leah and if I was to do it again I would choice Leah every time.
Tobias L. Simone Jr
I a very disappointed with the rocket experience.We were charged 1/2 point at closing . This resulted in additional $2250 in closing costs. I was told my loan was 0 points. This was deceptive,unethical and an unprofessional customer experience. I feel like this money was stolen from us and want it paid back .
Jacki Thompson
Reply from Jacki Thompson:

Dear Tobias,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted ...Dear Tobias,

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

V A.W.
Stephanie is phenomenal! I reached out to her in a panic, I was down to 2 weeks and she and the Rocket team knocked it out of the park!! Even my title company was bragging about how exceptional the team was! The communication, level of service, the paperwork, the promptness, it was all excellence!!! THANK YOU STEPHANIE, MICHELE AND CANDICE!!
Kevin Balser
Went above and beyond to keep things moving. Great customer service even when I was a little grumpy. Great temperament.
Zachary Pace
Danny is the best there is. He made buying my first home as easy as it gets. As someone still learning this process he made everything very easy to understand and was very attentive when i had questions. If you're looking for someone to look out for your best interest danny is your guy. Thanks again danny.
Greenscape project Inc.
Maaaan! How can I start! Ok I’ll start by saying Rose! Is a great lender after working with 6 other lenders and couldn’t get us a loan. Rose came and took over what others couldn’t do in just few weeks got it done also great at answering any questions I had throughout the process! She will work hard to get you a loan and will not take a no for an answer if I could give her more stars I would I’m ...Maaaan! How can I start! Ok I’ll start by saying Rose! Is a great lender after working with 6 other lenders and couldn’t get us a loan. Rose came and took over what others couldn’t do in just few weeks got it done also great at answering any questions I had throughout the process! She will work hard to get you a loan and will not take a no for an answer if I could give her more stars I would I’m glad we found her my family and I will always be thankful for all the hard work thank you Rose for everything god bless you now and always the Santiago familyRead MoreRead Less
Richard Reynolds
Linda was great to work with, she was able to get the best rate and loan amount that I needed. Thanks so much. Would recommend her to any body that needs a mortagae