Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Christine Candelario
Gary was very helpful and answered all our questions. Our refinance experience was quick and smooth. I would recommend this company and Gary to our family and friends!!
Shelly Apgar
Cody was super friendly and helpful. Responds very quickly to any question. Highly recommend!!
Latrese English
Dena was great to work with. She made the process smooth and easy. She is super knowledgeable and friendly.
Frank Lisica
Randy was helpful and responsive the whole process. He was easy to work with.
paula Janeiro
Allan is a man of his word he is kind and honest and his follow up is very efficient. I highly recommend him and his company.
David
Always answers my question and super attentive loved working with him!
Patricia Salmon
What can you say that hasn’t already been written and proved? Chel is a professional’s professional. She’s smart, resourceful, patient, knowledgeable, and is the most qualified person I’ve met. I have referred her to family and friends. Thank you Rocket Mortgage for having the insight to hire such a talented person who’s character speaks volumes and has proven that she is one of the very best!
George Mastrianni
Always available when he needed something but not always available when I needed some answers. He referred me to the closing team when he couldn't get an answer. Never bothered to tell me that the Interest rate went up. Not his fault but still he never bothered to mention it. The questions I had were never completely answered. Just seems that once everything is approved and rocket gets their feed ...Always available when he needed something but not always available when I needed some answers. He referred me to the closing team when he couldn't get an answer. Never bothered to tell me that the Interest rate went up. Not his fault but still he never bothered to mention it. The questions I had were never completely answered. Just seems that once everything is approved and rocket gets their feed they avoid you. Overall experience was ok at best.Read MoreRead Less
Evan Haggerty
Reply from Evan Haggerty:

Dear George,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to ...Dear George,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Annie Eley
Matt is knowledgeable kind understanding patient he’s got it all. We appreciate him very much. I would recommend him to all friends and family.
Tricia Hoelzli
Kristin was absolutely fantastic! She was so responsive, she was knowledgeable and took time to explain anything that I didn’t understand. The whole process with her was flawless. I would recommend her to anyone!