Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

judy conti
Parker made getting this loan so easy. He was helpful, considerate and compassionate every step of the way, especially when it came to helping me understand how to handle online requirements. he worked to find the best way to help me achieve my goals.
Lisa Ferguson
Tried lecturing me about basic math as an excuse for offering a higher monthly payment than competitors, then hung up on me
Christian Hoeft
Reply from Christian Hoeft:

Dear Lisa,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. It is my goal to set you up for success and create a seamless process. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, as well as to stress ...Dear Lisa,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. It is my goal to set you up for success and create a seamless process. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, as well as to stress that it was not my intent to leave you feeling this way. Please let me know if there is anything that I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Jeremias Rodriguez
The experience we had with Jessa is beyond what words can say. From the initial call to the closing call she has been such a ray of sunshine. As first time home buyers, we were not ready for the overwhelming paperwork, headache, stress involved was all worthwhile having someone like Jessa taking the time to explain each process, and also lend a helping hand and professionalism for each and every ...The experience we had with Jessa is beyond what words can say. From the initial call to the closing call she has been such a ray of sunshine. As first time home buyers, we were not ready for the overwhelming paperwork, headache, stress involved was all worthwhile having someone like Jessa taking the time to explain each process, and also lend a helping hand and professionalism for each and every item in question. Jessa is a class act! Very Professional, very understanding and someone who looks out for her clients. We highly recommend Jessa to anyone who is looking to purchase a home or do business with RM. Five stars are not enough for her, 5+ stars!! Award winner if not already! From our Family to the RM Family, Jessa is the BEST!!Read MoreRead Less
Raghunath Ramadasan
I found Bill really professional, prompt, friendly and helpful throughout my closing process. He was always on the lookout to work with me and make things happen and did his best to make everything smooth. His availability on texts/emails and phone was really impressive. Highly recommend him for your mortgage needs. Thanks Bill!
Justin Mannucci
While my initial experience working with Erik was great. He understood and matched our level of urgency and we are appreciative of that. When our loan went for processing or review with Rocket Mortgage is where the nightmare began. Erik worked beyond his scope of responsibility to get us across the finish line. There were some manipulation tactics I will say because they did know I was shopping ...While my initial experience working with Erik was great. He understood and matched our level of urgency and we are appreciative of that. When our loan went for processing or review with Rocket Mortgage is where the nightmare began. Erik worked beyond his scope of responsibility to get us across the finish line. There were some manipulation tactics I will say because they did know I was shopping lenders. I would consider working Erik again in the future, but definitely not while he’s at Rocket Mortgage due to the level of incompetence and lack of communication between departments.Read MoreRead Less
Erik Solem
Reply from Erik Solem:

Thank you for taking the time to leave a review. It is my goal to set you up for success and create a seamless process. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if we fell short in any way. I will keep your feedback in mind. I also personally thank you for your time and patience. Please know I am here for you in the future.

Will Perryman
Salwa is and amazing banker. An expert in all things regarding to Mortgages. My family and I have benefited greatly from her knowledge and experience. There is noone that I trust more when it comes to finances. Thank you Salwa for all that you have done for me and my family. I can't wait to work with you again in the future.
Michelle Heroux
I am thankful for Nathan's honest, responsive, and professional assistance from the beginning to end of the buying process. He was available 7 days a week via email, business phone, or cell phone, my choice of method. Nathan stayed in touch even through his vacation for any immediate needs or questions I had even though he had coverage in the office. I am buying grateful for Nathans dedication ...I am thankful for Nathan's honest, responsive, and professional assistance from the beginning to end of the buying process. He was available 7 days a week via email, business phone, or cell phone, my choice of method. Nathan stayed in touch even through his vacation for any immediate needs or questions I had even though he had coverage in the office. I am buying grateful for Nathans dedication and work to make the purchase of my new home a reality.Read MoreRead Less
Aaron Floyd
I would give Kristin 5 Stars because of the outstanding, professional, friendly, knowledgeable, and speedy service she provided on my recent loan. She went above and beyond to insure we were satisfied.
Bob Frank
Shane was very helpful throughout the lending process. He made it a very stress free experience.
John Krill
Great time working with Dan. He offered great advice and was always available when I needed. Closed recently with no issues, and I hope to continue consulting him in the future.