Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Dusty Leamon
Terry did a fantastic job for me on my refinance, he knows what he is doing and was able to handle almost everything from his end. he stayed in touch through the process and notified me before hand when i would be required to log in and approve documents. I give him 5 stars only because you don't offer 10.
Thanks Terry.
Barbara Knapp
Paul want to thank you for helping me through the steps to get my mortgage. You were very professional and patient. Taking the extra time to make sure I understood everything, and my slow internet.
Todd Goodrich
Alyssa was very calm, helpful, informed and kind. She provided good communication and helped to make the refi a pleasant and expedited process.
Di Black
I’ve had the privilege of working with Avis Zoma at Rocket for over a year, and I can confidently say that he’s one of the most compassionate and knowledgeable professionals I’ve ever encountered. In fact, Avis is the only reason I stayed with Rocket.

When we first met, I had some challenging experiences with other lenders. They often made me feel inadequate, as though my questions were bothersome...I’ve had the privilege of working with Avis Zoma at Rocket for over a year, and I can confidently say that he’s one of the most compassionate and knowledgeable professionals I’ve ever encountered. In fact, Avis is the only reason I stayed with Rocket.

When we first met, I had some challenging experiences with other lenders. They often made me feel inadequate, as though my questions were bothersome or repetitive. However, Avis was completely different. He never talked down to me or made me feel uncomfortable, even when I needed things explained multiple times. As someone who is neurodivergent, I learn best through repetition, and Avis was incredibly patient. He always took the time to ensure I fully understood everything, making me feel respected and valued instead of embarrassed or rushed. He truly has an amazing ability to break down complex financial matters in a way that makes sense to anyone.
There was one instance where Avis spent almost an hour on the phone with me, thoroughly explaining the process, interest rates, down payments, points, and more. He patiently answered all my questions and made sure I felt comfortable and fully understood everything. His dedication to ensuring I grasped the details and felt confident was truly remarkable.

Avis consistently went above and beyond. At one point, he found a great rate and called me right away, concerned that I might miss the opportunity. His proactive approach was truly exceptional, and his weekly calls or texts just to check in, without pressure, were reassuring. He wasn’t just doing a job; he was ensuring I felt supported throughout the process.

What really solidified my trust in Avis was his honesty and transparency. At one point, I was confused about why the buyer and seller accounts weren’t visible to each other within Rocket’s system. Avis took the time to explain the process and clarify why the accounts were kept separate, addressing my concerns with clear and thoughtful answers. His thoroughness in explaining these details helped me understand the system better and reinforced my trust in his expertise.

Avis isn’t just good at his job—he’s outstanding. He should be in a leadership role, guiding others with the same compassion and care that he’s shown me. Honestly, he deserves a raise and a promotion for the level of dedication, expertise, and support he provides. I would trust Avis to handle my most personal and private financial accounts—that’s how much confidence I have in his abilities. He’s that trustworthy and exceptional.

To his senior leaders and on his evaluation page, I want to make sure you all know just how good Avis is. His level of care, professionalism, and attention to detail are rare to find. Rocket is incredibly fortunate to have him on their team, and I hope you fully recognize the value he brings.

Thank you, Avis, for making such a significant impact on my life. You’ve been more than a banker—you’ve been a partner and a guide through this entire journey.Read MoreRead Less
Dennis Otrambo
Ricardo is a very cool dude. Besides paying off my car loan one of my main goals is to install solar on my home. The main thing was that my home is a manufactured home installed in 1989. With that we had some frustrating issues with documentation. But Ricardo eased me through it. Not only taking care of the loan issues we had many great conversations. I would refer anyone to Ricardo not only for ...Ricardo is a very cool dude. Besides paying off my car loan one of my main goals is to install solar on my home. The main thing was that my home is a manufactured home installed in 1989. With that we had some frustrating issues with documentation. But Ricardo eased me through it. Not only taking care of the loan issues we had many great conversations. I would refer anyone to Ricardo not only for an equity loan as mine but a home loan. He takes the time to explain things in a manner anyone can understand. He also makes you feel comfortable with the loan process. My loan has closed, and I now have purchased most of my equipment for my solar. Which will save me around $500.00 per month off my electric bill.Read MoreRead Less
Jose lainez
Chelsea knows her trade, therefore; able to make the process easy, always on top of her commitments and hard worker, it seems she is all over the map and all types of hours to assist, commendable!! Thank you so much for your great assistance!!!
Kayla McLeod
Ibrahim was absolutely phenomenal during this process. I am a first time home buyer so I did need a lot of explanation and Ibrahim answers all of my questions in detail. He was always available to help me understand the process. 10/10, I do recommend!
Allen Jones
Professional work with you on your time all the time
Srinivas Tummala
Working with Charlie has been an absolute pleasure. He's incredibly responsive and keeps you informed of any changes every step of the way. The home loan process can be stressful, but Charlie and his team go above and beyond to make it as smooth and painless as possible. Highly recommended!
Anita Byrne
Matthew was easy to work with. He was always available to answer Joe's questions or return his call quickly. He was very patient and knowledgable.