Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Michelle Fontaine
Jason was wonderful to work with!! He was very friendly, knowledgeable and professional. He made the whole process sooo easy and explained everything each step of the way!! I highly recommend Jason!!
Tsahi Zidenberg
Gave a deal that was very simple to accept. Helped with my questions.
Cyndi Whitson
Elizabeth is awesome! She thoroughly explained the process of refinancing and answered all our calls when we had questions.
Cyndi Chandler Whitson
Elizabeth is awesome! She thoroughly explained the process of refinancing and always answered our calls when we had questions.
omar perez
Charlie was great handling my process. Very patient and professional. Very happy with the work he did for us getting our home.
Bonita Young
I would agree that Teala Smith is a premier mortgage lender in Atlanta. She was very informative and made the process smooth by being consistent and prompt in communicating the process.
Eric Stone
Jerome did a great job - very easy to work with and talk with - always responded in timely manner - would not hesitate to recommend him or work with him again.
Rick Jordan
Scott was excellent, always listening and answering any and all questions i would recommend anyone i come in contact with looking to buy to scott he was awesome. also i set a tough closing mark and scott and the closing team had me closed in under 2 weeks time. incredible experience all around 10stars
Angela B
Jacob was great to work with he kept me abreast of any changes and let me know next steps. This was the easiest loan process I had ever went through!
Kara Ridenhour
We have been with Rocket Mortgage since 2021 and have been really happy with our experience up until working with Jake. After discussing a potential refinance, I decided that I did not want to proceed and I communicated this to him and I very politely asked him to stop contacting me and that I would reach back out if I decided to move forward. Since then he has continued to call, text, and email ...We have been with Rocket Mortgage since 2021 and have been really happy with our experience up until working with Jake. After discussing a potential refinance, I decided that I did not want to proceed and I communicated this to him and I very politely asked him to stop contacting me and that I would reach back out if I decided to move forward. Since then he has continued to call, text, and email at all hours of the morning and hassle us to do this refinance. It is making me rethink using Rocket Mortgage.Read MoreRead Less
Jake Kroll
Reply from Jake Kroll:

Dear Kara,

I wanted to take the time to respond to your review. I regret if there was an opportunity where I could have approached this situation better. As a licensed mortgage expert, it is my top priority to set my clients up for success and create a seamless process. I will keep your feedback in mind moving forward, and I do appreciate your time. Please know I am here for you in the future, if...Dear Kara,

I wanted to take the time to respond to your review. I regret if there was an opportunity where I could have approached this situation better. As a licensed mortgage expert, it is my top priority to set my clients up for success and create a seamless process. I will keep your feedback in mind moving forward, and I do appreciate your time. Please know I am here for you in the future, if given the opportunity.Read MoreRead Less