Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Kara Ridenhour
We have been with Rocket Mortgage since 2021 and have been really happy with our experience up until working with Jake. After discussing a potential refinance, I decided that I did not want to proceed and I communicated this to him and I very politely asked him to stop contacting me and that I would reach back out if I decided to move forward. Since then he has continued to call, text, and email ...We have been with Rocket Mortgage since 2021 and have been really happy with our experience up until working with Jake. After discussing a potential refinance, I decided that I did not want to proceed and I communicated this to him and I very politely asked him to stop contacting me and that I would reach back out if I decided to move forward. Since then he has continued to call, text, and email at all hours of the morning and hassle us to do this refinance. It is making me rethink using Rocket Mortgage.Read MoreRead Less
Jake Kroll
Reply from Jake Kroll:

Dear Kara,

I wanted to take the time to respond to your review. I regret if there was an opportunity where I could have approached this situation better. As a licensed mortgage expert, it is my top priority to set my clients up for success and create a seamless process. I will keep your feedback in mind moving forward, and I do appreciate your time. Please know I am here for you in the future, if...Dear Kara,

I wanted to take the time to respond to your review. I regret if there was an opportunity where I could have approached this situation better. As a licensed mortgage expert, it is my top priority to set my clients up for success and create a seamless process. I will keep your feedback in mind moving forward, and I do appreciate your time. Please know I am here for you in the future, if given the opportunity.Read MoreRead Less

Joseph Owmby
Excellent service from origination to closing!! I've done a couple of refi's and this one, with Matt, was by far the smoothest and fastest. A true professional. We had kept in touch over the course of a couple months at my request. So, I appreciate you remembering me when conditions matched my needs, then reaching out. Your professionalism, efficiency, and integrity were stellar. Thank you!
Alan Capps
Ming was very courteous, professional, and helpful. Excellent.
Diane Stinson
Jacob was great to work with on my refinance! He listened to my concerns on interest rates and did not try to force me to rush into a decision. Thanks Jacob!
Ayah Erzouki
I recently closed on a home purchase with Rocket Mortgage, and I have to say that Evan was instrumental in making it happen. My situation was complex, and time was of the essence. From the start, Evan demonstrated a deep understanding of the process, guiding me through each step with clarity and confidence. He was incredibly responsive, addressing my concerns and questions promptly, no matter how ...I recently closed on a home purchase with Rocket Mortgage, and I have to say that Evan was instrumental in making it happen. My situation was complex, and time was of the essence. From the start, Evan demonstrated a deep understanding of the process, guiding me through each step with clarity and confidence. He was incredibly responsive, addressing my concerns and questions promptly, no matter how small.

What truly sets Evan apart is his ability to move fast without sacrificing accuracy or thoroughness. We managed to close in just 10 days—something I didn’t think was possible given the complexities of my situation. Evan’s expertise and dedication were crucial in making this happen, and I couldn’t be happier with the outcome.
If you’re looking for someone who can handle the most challenging scenarios with efficiency and professionalism, Evan at Rocket Mortgage is your guy. Highly recommend!Read MoreRead Less
Reed Blalock
Working with Sam was a horrible experience from his deceptive intro rate to the jacked up rate that we closed at. Do yourself a favor and go to a local bank where a person has to look you in the eye to sell a line of BS.
Sam Hartman
Reply from Sam Hartman:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place. Please know I am here for you in the futureRead MoreRead Less

Cvteeple
Went through TWO mortgage bankers before being referred to Ben. He has been fast and organized. Definitely knows what he’s doing and that every situation is different. He had everything I needed worked out in 7 business days. He knows who to call and what to do, just follow his lead! I highly recommend Ben. Excellent communication! Thank you Ben for all of your help!
Alex Shniper
My wife and I will never forget what Brian did for us. He fought HARD every step if the way through seemingly impossible odds in order for us to get our dream house. His expertise and professionalism makes him a real asset to Rocket Mortgage. In addition, Brian promptly contacted us personally every time there was an update or when anything was needed from us. This has been a tremendously positive...My wife and I will never forget what Brian did for us. He fought HARD every step if the way through seemingly impossible odds in order for us to get our dream house. His expertise and professionalism makes him a real asset to Rocket Mortgage. In addition, Brian promptly contacted us personally every time there was an update or when anything was needed from us. This has been a tremendously positive experience through some difficult times. Made possible only by Brian. Thank you for everything. Who said the American Dream was dead!? It is just hard to get!Read MoreRead Less
Alex Shniper
My wife and I will never forget what Brian did for us. He fought HARD every step if the way through seemingly impossible odds in order for us to get our dream house. His expertise and professionalism makes him a real asset to Rocket Mortgage. In addition, Brian promptly contacted us personally every time there was an update or when anything was needed from us. This has been a tremendously positive...My wife and I will never forget what Brian did for us. He fought HARD every step if the way through seemingly impossible odds in order for us to get our dream house. His expertise and professionalism makes him a real asset to Rocket Mortgage. In addition, Brian promptly contacted us personally every time there was an update or when anything was needed from us. This has been a tremendously positive experience through some difficult times. Made possible only by Brian. Thank you for everything. Who said the American Dream was dead!? It is just hard to get!Read MoreRead Less
Bobby Byrd
I really enjoyed working with Rocky. He really is the best. He works hard and is very very up to date with everything you need to know and will deal with. You really can't beat him. And most importantly , you really can trust him.