Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Lilly
I highly recommend Hugh as a senior banker and lender. He was incredibly helpful throughout my first home-buying experience, patiently answering all my questions and explaining each step clearly. His expertise made the entire process smooth and stress-free. Hugh went above and beyond to ensure I felt supported and confident. If you’re looking for a knowledgeable and experienced lender, Hugh is ...I highly recommend Hugh as a senior banker and lender. He was incredibly helpful throughout my first home-buying experience, patiently answering all my questions and explaining each step clearly. His expertise made the entire process smooth and stress-free. Hugh went above and beyond to ensure I felt supported and confident. If you’re looking for a knowledgeable and experienced lender, Hugh is your guy!Read MoreRead Less
David A. Campbell
Lack of good communication skills, Initial phone call I stated we were refi and only my wife and I were to be on loan and deed. I email this 4 times as well. 1 day before closing, I day before closing I was emailed paperwork and still had other person on deed . I emailed again and stated only my wife and I. On day of closing I noticed another person needed to be at closing that we were not told ...Lack of good communication skills, Initial phone call I stated we were refi and only my wife and I were to be on loan and deed. I email this 4 times as well. 1 day before closing, I day before closing I was emailed paperwork and still had other person on deed . I emailed again and stated only my wife and I. On day of closing I noticed another person needed to be at closing that we were not told needed to be. I emailed loan person again and she claimed no they don't, I said yes because we were a Dowery state. Wow should know this. Alot of stress we did not need, if excellent communication skills were in place. All Rocket did was give a small credit. This should have been smooth and easy, but its a good thing I pay close attention to details.Read MoreRead Less
Kathleen Roberts
Reply from Kathleen Roberts:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert, it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes ...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert, it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future.Read MoreRead Less

Kevin Hessler II
Great experience. Johnathan was very informative and very on the ball. Any questions I had he had an answer. Made it so stress free. I would recommend. Thank you
MT R
I was very hesitant to apply for a refinance but Bill made the process so simple. He was always there to answer any questions either via email or phone. I never thought this process would be so easy and move so quickly. I was very happy with the outcome and very appreciate of Bill's help along the way!
Juan was very responsive and a huge help in getting my loan processed quickly. When having problems getting one of the documents, he even offered to be on the call with me to make sure we were getting the right thing. I really appreciated his help and advice through the process.
Cherrelle Swain
We absolutely loved working with Jordan! She made this process pain free and memorable. She explained every detail of the process from start to finish, clear and concise. She is VERY knowledgeable, accessible, responsive, and thorough. I could not have asked for a better Officer than her!
Becky Oduguwa
Geoffrey pulled down walls to make our home purchase a reality. He is a very energetic individual with a can do spirit. He was available 24/7 to answer any question we had. I highly recommend him👌
Rosie thomas
Justin help me through every step of the way.
Buddy Hooper
It was a pleasant and very speedy experience. Everyone I spoke to was helpful, knowledgeable and courteous. My wife and I were both amazed how smoothly and quickly it was accomplished.
Julianne Jackson
George said he would get back to me to lock in a rate if it looked like it would go up. He didn't contact me until afterwards. Now I have to pay an extra $100 per month for my mortgage. Do not recommend.
George Barris
Reply from George Barris:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less