Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Steve Ames
Zane made everything easy, from start to finish.
josh reed
Jay was very helpful in every way as he was extremely knowledgeable and personable. I knew I was in good hands the moment we started this home buying journey. I cannot be more thankful. Thank you Jay
KIM BOONE
Jacob was true to his words. I told him what I wanted in a home mortgage (My Bank would not help) and how much I had to bring to the table and he said Rocket Mortgage could accommodate MY needs. What we discussed and the dollar amounts on day one were spot on and within a few hundred dollars on closing day.
Jesse Marley
Justin was amazing. Very accessible, very knowledgeable, professional, and friendly. 10/10 experience. Thank you for making the process easy and explaining everything. I never felt like I was talking to him as a customer but more like a friend. Thank you!!!
Adriana Lopez
My experience with Francisco was fascinating he explained the entire process to me refinance quickly and easily
Alexander
Babak Motamedi engaged in a bait-and-switch tactic with my loan.

In September, after agreeing to specific terms with Babak, I committed to close my mortgage deal with him. I was assured that my rate was finalized, but Babak never locked it in. As my closing date approached, I was hit with an unexpected 0.75% rate increase, along with a reduced credit for fees. When I asked Babak to at least lower...Babak Motamedi engaged in a bait-and-switch tactic with my loan.

In September, after agreeing to specific terms with Babak, I committed to close my mortgage deal with him. I was assured that my rate was finalized, but Babak never locked it in. As my closing date approached, I was hit with an unexpected 0.75% rate increase, along with a reduced credit for fees. When I asked Babak to at least lower the rate by 0.25%, he instead added a 0.25% discount point **at my expense**.

If you’re reading this, I strongly advise you not to trust Babak’s promises. And if you've already found yourself in a similar situation, consider filing a complaint with the Consumer Financial Protection Bureau (CFPB) and the Better Business Bureau (BBB).Read MoreRead Less
Babak Motamedi
Reply from Babak Motamedi:

Dear Alexandr,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Alexandr,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Roy Bowman
Hannah was always available if I had any questions. If she wasn't sure of the answer, she would always seek internal advice. I really liked working with her.
Brian Wills
I wish I could give summer and rocket mortgage 10 stars. So streamlined and efficient. Summer was a joy to work with, she called, texted, and emailed me at all hours of the day and night so that I was never left wondering what was happening. A stark contrast to other lenders
monica goel
It was great working with Nicholas. He made the whole process very seamless.
Stephen Mongiello
Marcello was communicative, clear and always available for any questions. He made the process seamless and timely. I recommend Marcello and Rocket Mortgage highly. Thank you!