Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Jacob Hubbs
Bridgett was so great during the time I was working with her! Definitely would recommend
Andy Mendoza
Cynthia’s knowledge of mortgage financing is second to none. She explains things in common sense language and provides the best options for you to choose the financing terms you need. I highly recommend Cynthia for anyone who is looking for concierge mortgage service.
Chantelle Blanton
As a REALTOR who only connects my clients with the BEST in the industry- Jasmine quickly made her way onto that very short list of incredible lenders who exceed any and all expectations. I have closed hundreds of deals since becoming licensed in 2018 but NEVER one this fast that’s wasn’t cash. She received the file a few days late as it was originally with a local lender and she did not disappoint...As a REALTOR who only connects my clients with the BEST in the industry- Jasmine quickly made her way onto that very short list of incredible lenders who exceed any and all expectations. I have closed hundreds of deals since becoming licensed in 2018 but NEVER one this fast that’s wasn’t cash. She received the file a few days late as it was originally with a local lender and she did not disappoint - she had it CLEAR TO CLOSE in a week flat. File received 7/18 - Appraisal back with value met on 7/23 - CTC 7/25. Totally blew my mind. Incredible customer service from start to finish. Highly recommend Jasmine and her team if you want a speedy and streamlined process when buying a home!!Read MoreRead Less
Jayne Brodie
Highly recommend Josh - he's very knowledgeable, easy to work with, great on follow through and very proactive.
Kyle Finn
Bought my first house. He stayed in touch frequently and was quick to respond.
Gerrit Hartwig
My experience with Jared started off rocky when we scheduled a phone
appointment at 3pm, May 22nd. When the day arrived, he tried calling my wife at
1pm, instead of myself, and she referred him back to me, as she knew we had the
appointment for 3pm. Shortly thereafter, Jared texted me asking if I was
available at 4:30pm (disregarding the fact we had agreed on 3). I told him that
wouldn’t work, as ...
My experience with Jared started off rocky when we scheduled a phone
appointment at 3pm, May 22nd. When the day arrived, he tried calling my wife at
1pm, instead of myself, and she referred him back to me, as she knew we had the
appointment for 3pm. Shortly thereafter, Jared texted me asking if I was
available at 4:30pm (disregarding the fact we had agreed on 3). I told him that
wouldn’t work, as I had planned my day around having the call earlier, and we
rescheduled for the next day (with him confirming by sending a heart emoji
instead of using professional language or words in general). That initial
experience represented how the rest of our time went as Jared was not timely,
showed a penchant for having a lack of organization when talking on the phone,
and never took accountability for issues on his end. There were several times
in the process that his lack of timeliness put our buying a home at risk and
made it apparent that we were either not a priority or he could not handle his
workload. Before our interaction I would say my likelihood to recommend Rocket
to a friend or family member would’ve been 8 out of 10; however, since we’ve
just closed, I can safely say that after this ordeal the likelihood would be 1
out of 10.
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Jared Dixson
Reply from Jared Dixson:

Dear Gerrit

Thank you for taking the time to leave a review. I regret if there was any opportunity where I could have made myself more available for you. As a Licensed Expert it is my top priority to set my clients up for success, create a seamless process, and respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take ...
Dear Gerrit

Thank you for taking the time to leave a review. I regret if there was any opportunity where I could have made myself more available for you. As a Licensed Expert it is my top priority to set my clients up for success, create a seamless process, and respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you throughout your process as I would never intend to leave any of my clients feeling this way. Please know I will be available if given the opportunity to work with you in the future.
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Walter Fisher
Courtney was very professional and helped me with all of my needs.
Erica Psy
Joe helped me refinance to remove my PMI, and saved me a lot of money with a lower rate. Joe is super friendly and will go the extra mile to help his clients. I would highly recommend him to anyone looking to save some money and meet their financial goals!
Robin DeCaro
Chris and Rocket Mortgage were in constant communication with me through the entire process. I very much appreciated his attentiveness to the process as all the details just fell into place and went very smoothly.
Brett Mazurek
Hasan was a pleasure to work with. He was efficient and reliable. All my questions were answered with great detail. He walked me through all my options and gave me the information to make an informed decision on the best option for me. I would definitely recommend working with Hasan to anyone.