Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Kimberly Hough
All the stars in the sky for Sal!!!!! He made the process of helping with my credit absolutely stress free and seamless! He contacted me via phone every step of the way with updates and helped ease my mind in a process that can be over the top stressful. 5 stars doesn't even begin to express how satisfied I am with his help!!!!
Jonathan Laliberte
Melissa was on it. She was quick to respond by phone, text, and email, and was clear about the expectations. I came from a lender who took 5 weeks to approve the first step and Rocket was able to complete everything within two weeks! I knew what to expect at each step and knew I would hear back promptly from Melissa when I had questions and concerns. So I will be referring Melissa and Rocket to ...Melissa was on it. She was quick to respond by phone, text, and email, and was clear about the expectations. I came from a lender who took 5 weeks to approve the first step and Rocket was able to complete everything within two weeks! I knew what to expect at each step and knew I would hear back promptly from Melissa when I had questions and concerns. So I will be referring Melissa and Rocket to others.Read MoreRead Less
Eric Medina
Zero stars if I could. I am not happy with the way my recent refinancing was done. I was previously contacted by a nice Rocket rep (woman) who tried to accommodate my need to refinance my existing rocket mortgage loan. She couldn't and we both agreed to wait a few months. Then not less than a week later Jake called and continued to call me all hours of the day to get me to agree to the loan he ...Zero stars if I could. I am not happy with the way my recent refinancing was done. I was previously contacted by a nice Rocket rep (woman) who tried to accommodate my need to refinance my existing rocket mortgage loan. She couldn't and we both agreed to wait a few months. Then not less than a week later Jake called and continued to call me all hours of the day to get me to agree to the loan he wanted me to have. I didn't want an FHA loan, I asked to just lower my payment with my current conventional loan. He kept coming back that nothing would work unless we did the FHA loan. Once he got his way, I have yet to hear from him. I am stuck trying to find out the details of the payoffs of my accounts that he promised and am blown away by the lack of transparency when I call anyone in the Rocket group to ask questions about my loan. Each Rocket member forwards my call to someone else. I feel duped and used like I got sold a loan not by my means. I will never, never, never trust Rocket again. I plan to explore other companies that make better relationships based on trust and compassion for their clients. Warning: Buyer beware to others, once they hook you into a loan you will have a hard time hearing from them for weeks.Read MoreRead Less
Jake Kroll
Reply from Jake Kroll:

I wanted to respond to your review first, by expressing my regret in falling short of meeting your expectations second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success and achieve financial stability by providing the best offer I can. I truly apologize if there was an opportunity where I could have ...I wanted to respond to your review first, by expressing my regret in falling short of meeting your expectations second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success and achieve financial stability by providing the best offer I can. I truly apologize if there was an opportunity where I could have better assisted you or been more transparent through your process. I assure you that I am certainly here for you in the future, if given the opportunity.Read MoreRead Less

Rebecca Legarda
Jesse is absolutely what everyone wants when buying a home, he is very knowledgeable and honest. I personally asked him to not BS me by letting me start this whole process just to be told no down the line but he looked at everything and he said there wouldn’t be any problems helping me buy a house! I was skeptical at first but he wasn’t joking. We just officially closed 2 days ago and it was all ...Jesse is absolutely what everyone wants when buying a home, he is very knowledgeable and honest. I personally asked him to not BS me by letting me start this whole process just to be told no down the line but he looked at everything and he said there wouldn’t be any problems helping me buy a house! I was skeptical at first but he wasn’t joking. We just officially closed 2 days ago and it was all thanks to Jesse and his great team at rocket mortgage! They helped every step of the way. I will absolutely be recommending him to my friends and family and anyone who will listen when looking to buy a house or property. Thanks again Jesse!Read MoreRead Less
Debbie Weissman
Bari and his team are Rock Stars! Follow up was excellent. Bari was very professional and knowledgeable. He explained each step of the process. His team has great communication and got the loan closed quickly.
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Ian Vrabel
Thanks Kris for setting me up for success!
Jeff Cole
Bari is one of the best! He worked fast and got me pre-approved and a
pre-approval letter. He answered every question, and stayed on top of things by emailing me everything I needed that everyone was asking for.
Bari saved me so much money by offering me loans I thought I couldn't even get, but he made it happen!
If your needing a mortgage loan then give Bari a call with Rocket Mortgage, he gets it...Bari is one of the best! He worked fast and got me pre-approved and a
pre-approval letter. He answered every question, and stayed on top of things by emailing me everything I needed that everyone was asking for.
Bari saved me so much money by offering me loans I thought I couldn't even get, but he made it happen!
If your needing a mortgage loan then give Bari a call with Rocket Mortgage, he gets it done fast and he don't play around.
I closed in less than 30 days!
I would give him 10 stars but only 5 was available.
Thanks again Bari!
Jeff ColeRead MoreRead Less
Anthony Ho
Kyle helped me a great deal with the loan process and took time to thoroughly answer all the questions I had. He took time out of his day (and weekends) to ensure that I was comfortable every step of the way. I definitely appreciate his support.
Alex Seibert
Kris was excellent to work with and made the transaction easy. He was always available for questions and helped at all stages of my loan process. I would use him again in the future!
Brian Mileham
Helped my wife and I with our refinance. Was wonderful to work with and kept us in the loop on everything. Couldn't ask for a better person to work with!