Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Lynn Ross
Rob was the most personable, patient, and knowledgeable. He truly went the extra mile to put together a re-fi that would best benefit my needs. Rob is the best, and a tremendous asset to your team. Thanks for making this such a positive experience!
Megan Knode
This is an update to my previous review. While I do appreciate the fact that Angela took the time to explain details to me and was patient with me while I was crying and emotional, it turns out that I was in fact entitled (by federal law: Garn St-Germain Act) to keep paying on my mom's mortgage (who had passed away) rather than having to refinance to put it in my name. I have now lost equity, I ...This is an update to my previous review. While I do appreciate the fact that Angela took the time to explain details to me and was patient with me while I was crying and emotional, it turns out that I was in fact entitled (by federal law: Garn St-Germain Act) to keep paying on my mom's mortgage (who had passed away) rather than having to refinance to put it in my name. I have now lost equity, I now have a WAY higher interest rate, I had to pay thousands in unnecessary fees and had to pay more than double what I was paying when my mom passed. I knew it wasn't fair which is why I kept asking but I got rushed into locking in an interest rate because they were climbing. I tried filing complaints and was blown off. I'm consulting an attorney regarding the Garn St-Germain Act but I want others to know so no one else gets taken advantage of when they're emotional and dealing with the death of a loved one like I didRead MoreRead Less
Angela Harmison
Reply from Angela Harmison:

Dear Megan,

Thank you for taking the time to leave your review. We have previously reviewed and addressed the concerns that you have stated. We understand your concern and frustration; however, our position remains unchanged. – Rocket Mortgage Client Relations.

Whit Saunders
Noah was wonderful to work with and he made the process very easy and understandable. He provided great customer service. He answered every question and made me feel valued. Thanks
John Alexander
Jordan was the best... Very professional and easy to talk to at the same time. He explained everything in detail and answered all my questions. He went above and beyond to make this the easiest and most satisfying experience possible. 10 out of 10
Gerry Moore
Maya did an excellent job and was a joy to work with.
Lettie Banuelos
Had a great experience with Craig. He was able to get things rolling quite quickly! Very impressed with him and his team.
Scott Spradling
Excellent service Joe. I appreciate you working with me and your patience throughout the process on the refinance. Your attention to detail, and frequent updates was most appreciated. A pleasure to work with you and your high regard for making the experience personal.
Claude Davy
Extremely Recommend!! She is more than a Banker?! She is an resolution EXPERT! I work many hours in Oil and Gas, she went the extra mile to reach me directly, talked thru all my concerns, multiple issues and RESOLVED them all. I wish I could use her to Sell my house in Modesto CA and WA. I have that much confidence in her and her abilities. Will strongly recommend to all My Military Friends!

...Extremely Recommend!! She is more than a Banker?! She is an resolution EXPERT! I work many hours in Oil and Gas, she went the extra mile to reach me directly, talked thru all my concerns, multiple issues and RESOLVED them all. I wish I could use her to Sell my house in Modesto CA and WA. I have that much confidence in her and her abilities. Will strongly recommend to all My Military Friends!

Thank You Trish for all your above the board hard work!Read MoreRead Less
Elesha Boone
Tyler was very helpful when it came to refinancing our home. He answered all our questions, walked us through the application process and assisted us every step of the way. Everything was so fast and efficient and we closed within 2 weeks!
C D
Chris was fantastic, knowledgeable, professional and helpful. His expertise was instrumental in making my dream come true. Chris is a worthy member of the to Rocket Mortgage team. My family members were so impressed. They will be reaching out to Rocket Mortgage. Thank you