Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Ms. Kara Blackwell
Frequently called asking for information that had already been given, rude and demanding at times. It was a long drawn out process due to his lack of communication w/other individuals. Thankfully, we finally closed. We were about to stop the entire process.
Nick Pason
Reply from Nick Pason:

Thank you for taking the time to share your feedback. I'm really sorry to hear that your experience was so frustrating.

I know the repeated paperwork issues, communication gaps, having to resubmit documents, and the delay with your closing made the process much harder than it should have been. We always want the home financing process to be as smooth and stress-free as possible, and I'm sorry ...Thank you for taking the time to share your feedback. I'm really sorry to hear that your experience was so frustrating.

I know the repeated paperwork issues, communication gaps, having to resubmit documents, and the delay with your closing made the process much harder than it should have been. We always want the home financing process to be as smooth and stress-free as possible, and I'm sorry that wasn't your experience.

I truly appreciate your honest feedback and will use it to improve the experience I provide to my clients. Thank you for giving me the opportunity to work with you, and I wish you all the best in your new home.Read MoreRead Less

Katie Paczesny
Matthew was incredible throughout the entire experience. We had so many moving parts with moving cross country and Matthew not only answered all our questions so quickly throughout the process, but stayed extremely proactive with all communication on his end as well. We would highly recommend him. We appreciate everything!!
M.C. Robertson
I have worked with Quicken/Rocket Mortage several times over the past 20 years. As always the loan experts always work hard to make sure I know whats going on with my loan and answer all my questions. Tim Iles was no exception, he made the process smooth and worry free. He was very helpful with all of my questions. Thanks for your attention and dedication to my load process.
Angela Gorini Perrone
Jackson Glenn was a lifesaver for us when we decided to refinance our mortgage. This was a huge decision that required weeks of research and thoughtful consideration. Jackson was available every step of the way to answer our questions, navigate us through the process and identify the perfect loan product based upon our specific needs. Jackson was always friendly, professional and patient and even ...Jackson Glenn was a lifesaver for us when we decided to refinance our mortgage. This was a huge decision that required weeks of research and thoughtful consideration. Jackson was available every step of the way to answer our questions, navigate us through the process and identify the perfect loan product based upon our specific needs. Jackson was always friendly, professional and patient and even took a last minute "panic call" (7 mins before our closing) outside of normal business hours. Highly recommend! Thank you, Jackson!Read MoreRead Less
M King
Scott was great to work with. Scott made everything so easy to understand, wasn't pushy, and answered all of our questions in a timely manner. Everything went like clockwork. We give Scott 2 thumbs up and 5 stars!!!
Joseph Thompson
Just finished our home purchase. Camille was very helpful and informative. She was easy to get in touch with and was always on top of everything that was going on. She made the process much less stressful.
Tequila Franklin
Al was very head on, assisted me with whatever I needed help with! He was patient, kind, and had a sense of humor! I would definitely recommend me to anyone who is looking to purchase a home through rocket mortgage! Shout out to you Al!
LaNita Southwick
Kendrick was amazing! He was informative and kind at every turn. Grateful to him for helping me make my dream a reality.
Rita Haley
Latrese was very courteous and knowledgeable. She was very quick to respond to our questions. She thoroughly explained the process and kept us updated during the entire process--which was amazingly easy and fast!
Katy Bjork
Proficient, very responsive, knowledgeable and really helpful as this was my first time purchasing a home so I needed my hand held probably more than most but he was so gracious