Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

steve seratt
Chuck was very knowledgable, available and super helpful through the entire process. A top tier professional.
Jose Perez
Very knowledgeable and super easy to talk to. Every question I had he made it a point to answer or find the answer if he did not know it. Thank you for helping us secure our first home!
Don Cornwell
Quite possibly one of if not the best mortgage loan experience I have ever had … Sam was absolutely fantastic and his efforts much appreciated
Travis Rigas
I was attempting to look into refinancing my mortgage, beginning the week of December 8, 2025 with Rocket Mortgage and was contacted by Steven Sakar.

Mr. Sakar was very demanding that I speak on the phone, even contacting me via email and text after hours, on top of attempting continual phone calls. He wouldn't answer questions in a straightforward manner and answered any question with another ...I was attempting to look into refinancing my mortgage, beginning the week of December 8, 2025 with Rocket Mortgage and was contacted by Steven Sakar.

Mr. Sakar was very demanding that I speak on the phone, even contacting me via email and text after hours, on top of attempting continual phone calls. He wouldn't answer questions in a straightforward manner and answered any question with another immediate phone call, paying no attention to my schedule or prior commitments. He seemed very intent on dodging questions and responded with rudeness and condescension whenever I asked anything.

He didn't seem to pay attention to details; getting my name incorrect in email correspondence and seeming annoyed and arrogant when asking for clarification. When attempting to talk about closing costs, he demanded that I fill out another application and when asked about the original application, only responded with "Expired after 72 hours".

I hope this is not how Rocket Mortgage treats all potential customers. I will be refinancing my mortgage, but will not use Rocket Mortgage and will encourage friends and customers to avoid this company as well, because of my interactions with Mr. Sakar.

Frankly, working with this person felt like interacting with a used car salesman.

I am requesting that no further attempts at contact be made from Mr. Sakar to me, to include emails, texts, or phone calls.Read MoreRead Less
Steven Sakar
Reply from Steven Sakar:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Douglas Horne
Excellent, very professional, friendly and knowledgeable. Always kept me informed and up to date. Very pleased and highly recommend Mr. Hunter
Yuri Jeon
Lisa helped me through my first refinancing process. She was very patient through all my questions and made me feel at ease. Her response time is one of the fastest I have seen. I am thoroughly impressed with how smooth the whole process was!!
Walter Phipps
James was very helpful and responsive through the entire loan process. We had a lot of questions and tweaks to the loan we were doing and James was spot on getting to everything in a timely manner :)
theletterpilot
Really helped me out!!! Easy to work with really great guy!
Emily Bozarth
Greg at Rocket Mortgage was absolutely amazing to work with. From start to finish, the entire process was easy and stress-free. Greg was extremely thorough, incredibly speedy, and always informative. He answered every single one of our (many) silly questions with patience and clarity, never making us feel rushed or uninformed.

As first-time homebuyers, we were nervous going into this process, but ...Greg at Rocket Mortgage was absolutely amazing to work with. From start to finish, the entire process was easy and stress-free. Greg was extremely thorough, incredibly speedy, and always informative. He answered every single one of our (many) silly questions with patience and clarity, never making us feel rushed or uninformed.

As first-time homebuyers, we were nervous going into this process, but Greg truly made it feel simple and manageable. The entire Rocket Mortgage team worked seamlessly together with smooth transitions and stellar communication every step of the way.

We couldn’t have asked for a better experience and highly recommend Greg and his team to anyone looking for a lender who truly cares and delivers results.Read MoreRead Less
Valeriia Solodka
Eric was fantastic to work with! He was incredibly responsive, easy to communicate with, and took the time to walk me through all my options so everything felt clear and manageable. The Rocket portal was simple, organized, and kept the whole process moving smoothly from start to finish. A great experience all around.