Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Andrew Udvari
Kent Wenzel was exceptional throughout my first-time home buying experience. From start to finish, he was professional, knowledgeable, and incredibly responsive. Buying a home for the first time can be stressful, but Kent made the entire process feel manageable and straightforward.

What stood out most was his communication. He was always prompt in answering my questions and consistently made ...Kent Wenzel was exceptional throughout my first-time home buying experience. From start to finish, he was professional, knowledgeable, and incredibly responsive. Buying a home for the first time can be stressful, but Kent made the entire process feel manageable and straightforward.

What stood out most was his communication. He was always prompt in answering my questions and consistently made himself available whenever I called. No matter how small the concern, he took the time to explain everything clearly and kept me informed every step of the way.

Kent's professionalism, attention to detail, and dedication to his clients gave me confidence throughout the process. I truly felt like he had my best interests in mind and was committed to helping me achieve my goal of homeownership. I would highly recommend Kent Wenzel to anyone looking for a mortgage professional who is reliable, responsive, and genuinely cares about delivering a great client experience. Five stars!Read MoreRead Less
Isaac Lobe
I’m honestly surprised by Jason Bailey’s recent positive reviews because my experience was a nightmare of chasing answers. We’re already Rocket Mortgage customers, so I expected better. So I very much don’t believe any of these reviews to be legit.

On September 27, I reached out to Rocket Mortgage and I was directed to Jason. He said he was working on my application after I unfroze my credit. I ...I’m honestly surprised by Jason Bailey’s recent positive reviews because my experience was a nightmare of chasing answers. We’re already Rocket Mortgage customers, so I expected better. So I very much don’t believe any of these reviews to be legit.

On September 27, I reached out to Rocket Mortgage and I was directed to Jason. He said he was working on my application after I unfroze my credit. I heard nothing until I followed up October 8. He cited a 620 minimum score, but stopped responding when I sent Rocket’s own paperwork showing my score above that. I even offered to add my wife and provided her income and credit information that is far above the required score as he requested, again, silence.

When I followed up yesterday, October 19, he said we needed both incomes, which I thought he had been reviewing all along. I agreed, only to receive a message later on that the texting service with him was “no longer available.” That was it, cut off, non responsive and still not sure what happened.

An honest answer and basic follow-through would have gone a long way. Instead, every update required me to chase him. Really disappointing.Read MoreRead Less
Jason Bailey
Reply from Jason Bailey:

I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you. I assure you that I am ...I wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you. I assure you that I am certainly here for you in the future, if given the opportunity to re-earn your trust.Read MoreRead Less

Lana Carolan
Bob Reed with Rocket Mortgage made the entire mortgage process smooth and stress-free by attentively addressing my every need.
He was knowledgeable, kind, and professional in every interaction, always taking the time to answer my questions.
Bob worked seamlessly with my busy schedule, and I couldn’t have asked for better service or support!
Kris Hines
Nikki was great to work with! Being in the industry for over 10 years I have worked with plenty of different lenders. Nikki is unmatched when it comes to her communication, transparency, and professionalism. She was able to get our mutual client into a great mortgage product and closed the loan efficiently! Look forward to partnering with her on more deals in the future!
Bob Kopetsky
Danielle was great to work with.
Jose Echevarria
Bianca provided absolute top-tier customer service throughout our entire home-buying process. Securing a mortgage can be incredibly stressful, but she went above and beyond to make sure my family was completely taken care of. She was highly professional, thoroughly knowledgeable, and always patient in guiding us through the structural details of our loan options. Her excellent communication and ...Bianca provided absolute top-tier customer service throughout our entire home-buying process. Securing a mortgage can be incredibly stressful, but she went above and beyond to make sure my family was completely taken care of. She was highly professional, thoroughly knowledgeable, and always patient in guiding us through the structural details of our loan options. Her excellent communication and prompt responses gave us total peace of mind every step of the way. We couldn’t be happier with our new home, and we highly recommend Bianca to any family looking for a dedicated home loan expert!"Read MoreRead Less
Gina Collick-Mathison
I highly recommend Brandon for your home buying experience! He made everything easy, seamless & quick. I am thankful for his expertise & kindness!
Bab Thomsen
William Forbes is a knowledgeable, professional person who is easy to work with. He helped me tremendously, always returning my calls or emails quickly. He is an excellent person to work with, and he always welcomed and answered my questions. He definitely deserves more than 5 stars!
Katherene Loften Brossette
Kyle made the process of refinancing with a home equity loan very easy. He was very thorough, knowledgeable, and answered all our questions.
ross nielsen
Thank you ,Andrew, he worked through some tough challenges and I felt he was on my side throughout the long drawn out process.
When things changed he was quick to respond and always on it.