Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Desiree Esparza
Tony was very helpful in guiding me through what needed to be done. Very good customer service
Bobby Arebalo
Austin was very helpful and knowledgeable about the Refinancing process. He listen to us, also helped with any questions that we had. He also made the process very seamless. I hope to work again with him In the future.
Jon Copeland
John was simply amazing to work with, his expertise and ability to not only answer my questions but guide me through each and every step. I would recommend him to anyone.
Jacob Heider
Matt was great to work with. Respectful of my time, informative, and professional. I would recommend him to anyone.
rj carbone
Pleasure dealing with Annmarie.
Eric Derden
Faster service and caring people
Andi Kiddoo
Aaron was great and so understanding. What a relief it was to deal with such a professional at the start of the process. I highly recommend working with him!
Will Brawner
5 stars honestly isn't enough for alek, very helpful, respectful and down to earth person . Very knowledgeable in the refinance process. I would recommend alek to anyone looking to buy or refinance
country duo
Eric was always professional and kept me up to date on details throughout the entire process. He answered all of my questions promptly and seemed to really care about helping me.
Eric, I really appreciate your kindness through this process.
Amie Shafer
Over sold the loan. Said I would get two months no mortgage when I closed. I later found out from someone else that would not be the case. Said I would not be paying for appraisal but, essentially you do. Did not disclose ALL the additional hidden fees until closing papers. Cash out amount kept changing and changed during 3 day cancellation period without contacting me to explain. Otherwise, nice....Over sold the loan. Said I would get two months no mortgage when I closed. I later found out from someone else that would not be the case. Said I would not be paying for appraisal but, essentially you do. Did not disclose ALL the additional hidden fees until closing papers. Cash out amount kept changing and changed during 3 day cancellation period without contacting me to explain. Otherwise, nice. Will explain things once he gets back to you. I did have to follow up on things because I was told it would close in 3 weeks at the latest and I had to pursue updates on status. Status was updated to me fluidly at all.Read MoreRead Less
Max Massingale
Reply from Max Massingale:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less