Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Chris Sainz
Dalton was great during the sales process, but after deciding on Rocket as my lender I was not pleased with the ongoing quality of service and felt like I received uninformed, and then unresponsive guidance on navigating rate movement prior to closing.
Dalton Reiche
Reply from Dalton Reiche:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Isidore Salas
Cara was super helpful throughout out our home purchase process. Because of her engagement we were able to close within 17 days!
mike Aldrich
Jake made it easy for us and explained everything in detail and was more than willing to answer our questions. Highly recommended!
Bruce Lemery
Vanita was very helpful even after the closing . She was great to work with just a good experience
Jim Granelli
Great service, clear cut and easy to understand digital process. Fast response to questions. Very helpful with a small problem that cropped up.
Leigh Cooper
Jeannie was very helpful as I waffled for a year about when to buy and then sent me everything I needed when I jumped into the market. I do suggest banking with Charles Schwab when working with Rocket as you get a significant deduction on interest rates. The process was as stress free as buying a house can be -- I say as a first time home buyer.
Sharon Lee
I have worked with Matt twice in the last 6 months and he just continues to get better...if that's even possible!! Matt is very patient and very knowledgeable. He works constantly and he makes me feel like I'm his only client, which I know is not true but the level of attention to detail and response time is very, very exceptional.
I could never have accomplished this goal of buying a new property ...I have worked with Matt twice in the last 6 months and he just continues to get better...if that's even possible!! Matt is very patient and very knowledgeable. He works constantly and he makes me feel like I'm his only client, which I know is not true but the level of attention to detail and response time is very, very exceptional.
I could never have accomplished this goal of buying a new property without him. Matt made every step so easy for me. I'm very thankful!!!Read MoreRead Less
Scott Cadenhead
Myles reacted very immaturely when I decided to change mortgage companies. He intentionally kept me from getting earnest money back out of spite when he could have easily resolved it. He the wrote a bad review on my realtor, again out of spite. Disgusted with Myles and rocket mortgage for this behavior.
Myles Suddeth
Reply from Myles Suddeth:

Dear Scott,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you...Dear Scott,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Peter Strumpf
As an older person, not very well familiar with electronic devices, Latrese bent over backwards to help, I could not have had a more patient person to be of aid, Thanks
Sarah Grace Roberts
I cannot say enough good things about Leah and all she did for me in my refinancing. I didn't get the best news from an appraisal but she worked tirelessly to get what I deserved in the long run. Leah has been my go-to throughout this whole process - and will continue to be after closing. I cannot recommend her enough!