Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Deana Luchs
Justyn was terrific! Everything from start to closing went so smoothly! We ended up closing very quickly. He was patient and extemely professional. We have refinanced with Rocket in the past. The way he handled everything is why we trust Rocket mortgage.
ramanjot kaur
Jacob was very helpful in the process, I appreciate the quickness. It was a pleasure working with him.
Joan
Greta was a pleasure to work with & was very helpful outlining my options. She was very responsive & made the process quick & easy!
Tricia Heath
I've worked with Brian since 2014, when I refinanced the mortgage on my main home. I've bought a rental property with his help, refinanced my main home several more times as rates came down, and completed a cash-out refinance when I needed to convert my garage into and ADU. He's the first person I think of for anything mortgage related, and I always recommend him to others.
Chip McBride
Brenton was phenomenal to work with! I had to deal with a reverse mortgage on a property that was left to me by late Aunt. Brenton was very knowledgeable and stayed patient with me as I worked through issues in my end. He was there for me every step of the way until funding of my mortgage! I honestly felt like he became a friend in the process!
Kathleen Dahl
Oneal Issac was friendly, very informative, engaging, helpful, knowledgeable and patient. He explained things thoroughly and answered all questions and concerns promptly. He put us at ease and helped to make sure this transaction went smoothly. He was very easy to work with and we highly recommend him!
Michael Fry
Erin did an outstanding job and very professional. Made the process as smooth and as fast as possible and was always reliable to answer any questions.
Jim Prust
Zach is very friendly, easygoing, knowledgeable, and communicates clearly. He responded quickly to our queries and was able to answer all of our questions. He made the process so much easier than it could have been.
Layla Raven
Elayna did an amazing job helping my first time home buyers through the loan process! She was easy to get a hold of for both the buyer and I. If you are looking for a lender who cares then I’d definitely recommend Elayna as your lender!
Paul Stenquist
Wael made a good effort but the process was bogged down by the red tape that rocket has wrapped the process in. Just a couple examples: First, although this was supposed to be a home equity loan, I had to have a cosigner for a 50K loan (my son) even though I have about 500K of equity in my home and a credit rating of over 800. Then, after submitting my son;'s W2, there was a three or four week ...Wael made a good effort but the process was bogged down by the red tape that rocket has wrapped the process in. Just a couple examples: First, although this was supposed to be a home equity loan, I had to have a cosigner for a 50K loan (my son) even though I have about 500K of equity in my home and a credit rating of over 800. Then, after submitting my son;'s W2, there was a three or four week delay because his Amazon W2 was the wrong color. Not kidding! Finally, I have only one debt, a credit card bill of slightly over 4K that was the result of a recent need to buy a new 7K air conditioning unit. I pay my bills digitally, but of course Rocket insisted on giving me a check made out to the credit card bank that I have to now transmit to them. They couldn't just give me the money so I could effortlessly pay the bank. That would have been too easy. A very difficult process.Read MoreRead Less
Wael Dimachk
Reply from Wael Dimachk:

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and ...Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less