Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Timothy McGahan
Ryan made this process as painless as possible. Great communication. Very knowledgeable and if he didn’t have the answer he was quick to track it down. He was super helpful. We had a great experience.
Brian Wilson
I thought the refinancing process was going to be difficult. Mason and the Rocket Mortgage staff made it so simple and easy for me to understand the steps all the way to closing. Mason was always available whenever i need his help. He was very patient, polite and courteous. Thank you again Mason. It was a pleasure meeting you and working with you and Rocket Mortgage.
margaret kokie
Cameron was amazing. Start to finish. Followed up at every step of the way. Never left us asking additional questions. Gave us all the information we needed from the beginning. Be more than willing to refer to him or to work with him again.
Peter Dmitriev
Jack is very professional and easy to work with. Everything went very smoothly with the process. Thank you!
Eric Dourjalian
Quick and reliable person to work with. Was knowledgeable and would make sure you understood what was going on. Made a confusing and stressful time much easier.
Duane Gibson
My experience with Rocket to this point has been horrible. It took over 80 days to close a simple refinance. I will never work with Rocket, nor recommend them to anyone. While Angel was professional, there were so many issues that came up: Delays, doing paperwork over and over, poor communication with my land contract holder, the list is nearly endless. I had to have everything escalated to ...My experience with Rocket to this point has been horrible. It took over 80 days to close a simple refinance. I will never work with Rocket, nor recommend them to anyone. While Angel was professional, there were so many issues that came up: Delays, doing paperwork over and over, poor communication with my land contract holder, the list is nearly endless. I had to have everything escalated to Andrew to even get the closing done. Nothing but a headache from Rocket's end. Very poor communication between their departments. In the end, it was just a very horrible experience all around.Read MoreRead Less
Angel Herrera
Reply from Angel Herrera:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Sarah R
Wes was very helpful and knowledgeable.
He walked me through the whole process and I am very grateful for that. I would recommend him to anyone!
Noel Vallejo
This guy is the best at what he does, whether it’s late nights or early morning it seems he never sleeps and is always ready to answer and solve anything you throw at him. Thanks to him and his genuine involvement in helping me achieve my dream of being a homeowner I was able to close on a beautiful house
Michael Anderson
Very helpful, easy to talk to and got me the loan I needed. Thank you So Much. Happy Holidays to you and your family
Tina Gray
Fantastic service. Brian really helped us in every aspect of our new home purchase. We really appreciate him. Thanks Brian!