Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Lauri Robinson
We worked with him on Refinancing our home. WE WOULD NEVER EVER RECOMMEND HIM. He was not helpful at all and cost us to wait longer than we should have for our loan to complete. We did all the foot work for our loan NOT HIM at all he needs some train he also NEVER returned our calls we would have to continue calling him to finally get a returned call. We loved Derrick Williams and Alex that worked...We worked with him on Refinancing our home. WE WOULD NEVER EVER RECOMMEND HIM. He was not helpful at all and cost us to wait longer than we should have for our loan to complete. We did all the foot work for our loan NOT HIM at all he needs some train he also NEVER returned our calls we would have to continue calling him to finally get a returned call. We loved Derrick Williams and Alex that worked with Rocket Morgage they are AWESOME and deserve a raise!!!!!Read MoreRead Less
Mathew Lorince
Reply from Mathew Lorince:

Dear Lauri,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given ...Dear Lauri,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. At Rocket Mortgage, we take great pride in delivering high quality service, and I sincerely apologize if I fell short in any way. Please know I will be available if given the opportunity to work with you in the future.Read MoreRead Less

Irina Pruteanu
John was incredible from the beginning. We’ve always heard the home buying process was awful and saw first hand so many friends and family go through a nightmare of a process, but ours was absolutely seamless. Can’t thank John enough for all the help.
Nickey
The entire process from the first phone call to the closing was flawlessly executed with a white glove. Brendan went above and beyond expectation. I did a very complicated closing from out of state. Brendan was there everyday answering questions, helping research, working with my realtor, and not just during business hours. Brendan made himself fully available to me pretty much 24/7. He treated my...The entire process from the first phone call to the closing was flawlessly executed with a white glove. Brendan went above and beyond expectation. I did a very complicated closing from out of state. Brendan was there everyday answering questions, helping research, working with my realtor, and not just during business hours. Brendan made himself fully available to me pretty much 24/7. He treated my closing like it was his own. In all my future real estate transactions, I will rely on Brendan.Read MoreRead Less
Shelly S. Witherington
Kevin was awesome to work with. He was extremely patient with our buyer client when 3 deals fell through. As a realtor, I appreciate the updates & the tiresome work Kevin put in. I'd definitely do business with him again if given the opportunity.
Nancy Polychronopoulos
Jalen was a pleasure to work with during our refi. He was friendly, answered all our questions, took my crazy schedule into account when contacting us, and made the whole process a breeze.
Bill Boyce
Great experience. Kent was responsive and friendly.
Larry Adams
Very professional and accommodating. Willing to answer questions and helped move the loan along quickly
Jeanette Wolf
Christian was wonderful every step of the way. He could not have made our transactions any smoother. He held my hand through the entire process to make sure I had a successful closing. I highly recommend working with Christian if you're a first time home buyer, he makes everything easy. He was highly professional and empathetic to all our needs.
Yvonne Gallego
A Smooth Home Loan Experience

I recently worked with Brent Carpenter at Rocket Mortgage, and I couldn't be more impressed. From the initial consultation to the final closing, the entire process was seamless and stress-free.
Brent was incredibly knowledgeable, patient, and always available to answer my questions. He explained complex financial terms in a clear manner, making the entire process easy ...A Smooth Home Loan Experience

I recently worked with Brent Carpenter at Rocket Mortgage, and I couldn't be more impressed. From the initial consultation to the final closing, the entire process was seamless and stress-free.
Brent was incredibly knowledgeable, patient, and always available to answer my questions. He explained complex financial terms in a clear manner, making the entire process easy to understand.
The online platform was user-friendly, and the progress tracker kept me informed every step of the way. I highly recommend Brent and Rocket Mortgage to anyone looking for a clear and hassle-free home loan experience.Read MoreRead Less
tania otero
Kenton is knowledgeable, patient, and kind. He is willing to walk with you every step of the way and makes you feel like he really has your best interest at heart. He doesn’t make you feel rushed and is willing to explain every detail in a manner that helps you understand the facts. I would refer to him in the future.