Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Tammy Alexander
Willie, thank you for helping us with our loan. Your professionalism and knowledge made the loan process simple and easy to follow. We appreciate all you help. Arthur and Tammy Alexander
Irma Luna
Excelente servicio y orientación en todo momento del Sr. John. Siempre disponible para contestar y aclarar cualquier duda. Siempre buscando lo mejor para nuestro refinanciamiento.
Michael Aroesty
Daniel was tremendous to work with. We had good options for lending where we moved, but Daniel and Rocket provided a much better interest rate, product and experience than we could have ever have expected. It was a great overall experience.
Michelle Rosado
Matthew is a valuable asset to your organization . Please accept my heartfelt thanks for having such a dedicated professional leading on your team. Our refinance process was very successful with his assistance in helping us reach our goals.
Scott Paul
I am not sure how to rate Eli. He was super helpful in the initial stages of getting the loan approved and was able to assist where other Rocket individuals were involved as sort of a communication conduit. Rocket is pushing volume and you will find many people involved that are not all on the same page and communcation is sketchy most of the time. Eli did a good job of being our voice in that ...I am not sure how to rate Eli. He was super helpful in the initial stages of getting the loan approved and was able to assist where other Rocket individuals were involved as sort of a communication conduit. Rocket is pushing volume and you will find many people involved that are not all on the same page and communcation is sketchy most of the time. Eli did a good job of being our voice in that process where Rocket was involved. A few lessons I learned: 1. If Rocket begins to add in numerous contingencies for your loan, move on to another lender. This caused us headaches because Rocket wanted to call the shots by placing contingencies that they could not help with as the process got more involved. We were pretty much told there is nothing they can do but re-write the loan, which they knew we wouldnt do because of timelines. They talk a good game, but all of the other parties involved do not communicate with each other to solve problems. If buyers and sellers were knowledgeable in the legalities of real estate, we would not need all of these people to get involved. But the industry is very unregulated, which attracts all fo the middleman companies that help service home loans. And each entity has its fees to do its part. Rocket is no different, don't fork over any money until you get ALL of the numbers; interest rate, payments, and all of the fees. Although Eli was efficient with relaying information and going over the numbers with us, AGAIN there are plenty of other parties involved with fees that Rocket does not or cannot disclose. 2. Do your research on their 'affiliated' agents. I was so hyped for the discount on the interest rate by using an assigned agent that we ended up with one of their affiliated agents that did not know what he was doing. He was really just lazy and ineffective to the point I would have preferred we use a monkey from the local zoo! To put into perspective, if I shared emails and texts, you would think this agent worked for the people buying our house, not OUR agent working for us, that we were PAYING commission to! The interest rate discount is great, BUT research the agent. Eli was very responsive when we requested the change in agents and I promptly researched this one. Overall, I will rate Eli low to grab the eye of other people looking for honest feedback. Having dealt with loan specialists prior, he is a good kid with a great relationship-building skillset for sales. But he is with Rocket and he is expected to push volume and that is where the kinks in the armor show. He cannot get on the same page with all of the people involved in the process. In an industry where most people are making the biggest purchase of their lives, along with it being so unregulated and filled with middlemen ready to pick your pocket, if I could go back and re-do this loan, I would have stuck with a more local bank or credit union. I thought trying a huge company like Rocket would chisel away some of the interest rate but they are all the same, local or big box. STICK WITH A LOCAL LENDER. And make sure they disclose all of the numbers before you commit or hand them any money. I would give Eli 5 stars but Rocket only gets 1 star.Read MoreRead Less
Elijah Charron
Reply from Elijah Charron:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Michelle Rosado
Matthew is a valuable asset to your company. Please accept my heartfelt thanks for having such a dedicated professional on your team. Our refinance process went smooth and he was attentive to following up the entire process.
Kari Sunder
Derek is amazing at his job! Very quick and efficient! Readily available for any questions. Made the process super smooth and easy!
Marcia Lewis
David was professional, knowledgeable and friendly. He answered questions, gave me options and delivered the best for my needs.
Thank you so much David.

Peace and Blessings,
M Lewis
Marla Smith
Craig and his team were exceptionally helpful and made the entire process a pleasure. Professional, thoughtful and responsive. Thank you!!!
Wendy LeeMaster
Very helpful and wonderful professional!