Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

MT R
I was very hesitant to apply for a refinance but Bill made the process so simple. He was always there to answer any questions either via email or phone. I never thought this process would be so easy and move so quickly. I was very happy with the outcome and very appreciate of Bill's help along the way!
Juan was very responsive and a huge help in getting my loan processed quickly. When having problems getting one of the documents, he even offered to be on the call with me to make sure we were getting the right thing. I really appreciated his help and advice through the process.
Cherrelle Swain
We absolutely loved working with Jordan! She made this process pain free and memorable. She explained every detail of the process from start to finish, clear and concise. She is VERY knowledgeable, accessible, responsive, and thorough. I could not have asked for a better Officer than her!
Becky Oduguwa
Geoffrey pulled down walls to make our home purchase a reality. He is a very energetic individual with a can do spirit. He was available 24/7 to answer any question we had. I highly recommend him👌
Rosie thomas
Justin help me through every step of the way.
Buddy Hooper
It was a pleasant and very speedy experience. Everyone I spoke to was helpful, knowledgeable and courteous. My wife and I were both amazed how smoothly and quickly it was accomplished.
Julianne Jackson
George said he would get back to me to lock in a rate if it looked like it would go up. He didn't contact me until afterwards. Now I have to pay an extra $100 per month for my mortgage. Do not recommend.
George Barris
Reply from George Barris:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. Please know I will be available if given the opportunity to re-earn your trust in the future.Read MoreRead Less

Steve Ames
Zane made everything easy, from start to finish.
josh reed
Jay was very helpful in every way as he was extremely knowledgeable and personable. I knew I was in good hands the moment we started this home buying journey. I cannot be more thankful. Thank you Jay
KIM BOONE
Jacob was true to his words. I told him what I wanted in a home mortgage (My Bank would not help) and how much I had to bring to the table and he said Rocket Mortgage could accommodate MY needs. What we discussed and the dollar amounts on day one were spot on and within a few hundred dollars on closing day.