Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Robert Stovall
Terry was very professional and knowledgeable got everything done super fast. Immediately responsive to questions.
LaNay Locher
Alyson has been amazing to work with! She clearly loves her job!
Alyson was available every step of the way through the application process. She explained what ever paperwork and documentation required to complete the loan. Alyson eased us through the entire process with grace and professionalism!
Jason Miller
I would recommend anyone to go through Brian T. He not only goes above and beyond he's very personable and easy to talk to. He spent a lot of time with us just to make sure we stayed on track. He made it easier on us by doing a lot of the for us. We have never dealt with anyone more dedicated so thank you for everything Brian.
April Tavares
Easy and stress free process.
Tracy Carr
I am a Realtor who worked with Dan on a recent transaction. Dan was responsive (even answered from the beach) and professional throughout our entire transaction. He exhibited a high level of patience and provided strategies needed in this competitive market to get our clients under contract. I highly recommend him!
Clyde Junaluska
Vance was a total professional and very likable. He made what is usually a laborious process into an enjoyable time. He was available for additional questions and always returned calls in a timely manner. I couldn’t have been more satisfied.
Bill Twomey
This is probably my 8th loan or refinancing with Mike and, as usual, it was a great experience. Process was very simple and efficient and he is very knowledgeable, responsive and proactive in that process. I highly recommend Mike and Rocket Mortgage.
courtney nicholson
Matt was OUTSTANDING! In explanation, follow-up, and customer questions that i may have had during the process..
Paul
RM was fine up until the end. They hand you off a bunch of times and use deceptive tactics to make you pay more at the end of the process once everything is almost done. Wouldn’t use again.
Elizabeth Dowd
Reply from Elizabeth Dowd:

Dear Paul,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the ...Dear Paul,

Thank you for taking the time to leave a review. I sincerely apologize if there was an opportunity where I could have provided better expectations for you. I would never intend to leave any of my clients feeling this way. It is our process to have our team members specialized in different roles. My role as a licensed mortgage banker is to initially set your loan up in reference to the terms and structure, while our processing team will assist you with the underwriting requirements as the loan progresses. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please let me know if there is anything, I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Kurtis Bandy
Joshua took the time to set me on a path to home ownership. I have a plan in place now for the future. Thank you Joshua for your time.