Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Tracey G
Miguel is professional, patient, and knowledgeable about the process. This is my second time working with him and I am always impressed at how easy he made everything work. I would recommend Miguel and Rocket Mortgage to everyone!
L. Schroer
Rushed, in it for a sale.
Didn’t really listen to my needs or wants or consider what was in my best interest.
Initially contacted promising a lower rate than what was ultimately offered. And pestered me non stop after I told him I wasn’t interested in continuing. Would not recommend.
Erik Solem
Reply from Erik Solem:

wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that ...wanted to respond to your review first, by expressing my regret in falling short of meeting the expectations we initially discussed, and second, to stress that it was not my intent to leave you feeling this way. As a Licensed Expert it is my top priority to set my clients up for success. I truly apologize if there was an opportunity where I could have better assisted you through any changes that took place, or provided you with a better explanation in the end. I assure you that I am certainly here for you in the future.Read MoreRead Less

Amy Masteller
Stacia did an amazing job with the financing for my clients. She was on top of everything and quickly responded to any questions! Always very friendly and helpful! Thank you for a successful closing.
Lee Reed
Excellent customer service and support. Chris helped me work past my first refi jitters. He made the process easy and has a client for life.
Raquel Aussieker
Morgan was incredible! She made everything understandable and easy. I started out shopping several loans, but her detailed communications and pleasant demeanor made selecting Rocket a no-brainer. I would recommend her over and over.
Amy Welch
Shane and his team were quick and professional.
thank you
Tyrone Mcpherson
It was a pleasure to work with Jenna. Her Customer Service skills are exceptional. She was very helpful and knowledgeable. The entire process moved swiftly with no issues. I appreciate her service and assistance.
Jeff Gorman
Matthew understands Customer Service! I really enjoyed working with and speaking to Matthew. Because our previous loan was FHA, we had to wait and addtional 2.5 months to refinance. Matthew called me back, before I had the chance to reinitiate with him, when we could proceed with the refi.

I have passed along our experience working with Matthew and haved recommended several of our friends to ...Matthew understands Customer Service! I really enjoyed working with and speaking to Matthew. Because our previous loan was FHA, we had to wait and addtional 2.5 months to refinance. Matthew called me back, before I had the chance to reinitiate with him, when we could proceed with the refi.

I have passed along our experience working with Matthew and haved recommended several of our friends to contact him, when they're ready to refi or purchase. GREAT JOB MATTHEW!!!Read MoreRead Less
Jennifer Harmon
Matt was phenomenal to work with. He kept us informed every step of the way. He always was there to answer our questions. I would recommend working with Matt to anyone looking for a smooth, seem less refinance.
Jennifer Guillory
Our loan process with Cortni was smooth and hassle free! She is responsive, knowledgeable, helpful and a pleasure to work with. She really does go over and above. Will definitely refer her to any friends and family in the market for a home loan. Thank you Cortni!