Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Vinson Chen
Won't stop ringing your phone for no reason.
Will blow up your email for a 0.3% rate drop.
Steph Labaki
Reply from Steph Labaki:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Richard Gorton
I have had an account with Rocket Mortgage for many years. This was a very pleasant experience. I was looking for information for a possible purchase. I received the information i needed and was never pressured to start application or proceeding with financing at this time.
Chris Dossett
Joey was fabulous. Extremely helpful and understanding. He was fast and very efficient. I would recommend him to everyone.
Justin Perea
Tara was incredible to work with. Knowledgeable, friendly, and patient. She explained everything in detail and took the time to explain things. Tara presented options that worked best for us.
Regina Smith
Ryan was very professional. Explained everything very clearly. These was our third time working with Ryan highly recommend him for all your loan needs.
Scott Harris
Hank was great to work with! Professional, informed, knowledgeable, and followed up with me in a very timely manner. Highly recommend.
Michael Monahan
Hayley was the consummate professional, deeply interested in my case and extremely knowledgeable regarding corporate procedures in adjudicating my loan, explaining all aspects which prepared me to be prepared to deal with any contingency and what they meant to the success of the loan. Hayley was exceptional in letting me know that she was a player on my team. Her help and knowledge allowed me to...Hayley was the consummate professional, deeply interested in my case and extremely knowledgeable regarding corporate procedures in adjudicating my loan, explaining all aspects which prepared me to be prepared to deal with any contingency and what they meant to the success of the loan. Hayley was exceptional in letting me know that she was a player on my team. Her help and knowledge allowed me to go through the process successfully.Read MoreRead Less
Michelle Fracasso
Having recently gone though a challenging divorce, Cass worked through the complexity of my situation with empathy and professionalism. The loan would not have closed without his expertise and involvement every step of the way. My experience with Rocket overall wasn’t positive, but Cass completely turned it around.
Jim Medell
Diego was superb! Answered all my questions and made the process seamless. I would absolutely recommend Diego and the RM team to anyone looking
Mike Fahmie
I had a painless refinance process with Devin. We achieved our goal of a much lower payment with the same term. If I had a question or Rocket needed anything extra from me, it was super quick and easy to work through Devin to resolve them. Closing was a breeze.