Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Velia Legarda
I feel Rocket Mortgage is very fortunate to have Mr Mendez working for their company. He was very informative, has lots of patience, and stays on track with your loan process till it closes. Mr Mendez answered my questions even if I asked them more than once. My whole refinance process was very simple with the help of Mr Mendez. I feel he deserves more than a 5 star review. Thank you ...I feel Rocket Mortgage is very fortunate to have Mr Mendez working for their company. He was very informative, has lots of patience, and stays on track with your loan process till it closes. Mr Mendez answered my questions even if I asked them more than once. My whole refinance process was very simple with the help of Mr Mendez. I feel he deserves more than a 5 star review. Thank you Rocket MortgageRead MoreRead Less
Ruth Smith
Tiffany is great and has been super to work with. She took time to explain each step through the process and made it easy for me to understand. I'm 76 years old and she was kind and patient with me. I will be giving all my friends her information. She deserves a STAR 5 plus.
Vickie Thornton
Very helpful smooth sailing.
LetsgoBrendan12
Nikki is the best! My go to from here on out
Rose Basnett
Alex was great in helping me obtain my loan at a interest rate and payment I can afford. He took time to answer all my questions and explain everything to me. He also was very quick to respond when I reached out to him. Definitly will recommend him to anyone I know looking for a loan. I can't thank him enough for his helpfulness, kindness, and answering all my questions. Thank you Alex!!
Aaron Simmons
Mr. Demetris Brown was great and very understanding about my problem very helpful and careing Thanks for everything you did he was spot and made it very easy for me Thanks Again!
Aaron Simmons
Mr. Demetrius Brown , Was spot on very Professinal very much on point made very relaxed and comfatable with my refi very understanding and had my best intrest at heart thanks so much for your help and concern
Heather Raxter
Felt like every question we ask was replied with an annoyance response. With question about what we were told at the beginning versus the numbers at the end and gotten nowhere. Took forever to close because I couldn’t find someone to do our closing. Had to reschedule four different times just to get close. Worst experience ever!
Mike Elahi
Reply from Mike Elahi:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that you spoke with our Client Relations team regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the future

Respectfully,Read MoreRead Less

M Jabari
Highly recommend Patrick from Rocket Mortgage! He has a great attitude and was a pleasure to speak with on the initial call.
Novi Rosado
Madyson is a true Rock Star! Rocket mortgage is lucky to have her. She made our mortgage process as quick and easy as possible. Her communication was always fast and very helpful.
I will definitely do business with her in the future as needed.