Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

David Beard
Manal was easy to work with, a good communicator and kept me well posted on our goals. Appreciated all her help.
Ray Ray
She was wonderful. I wish I could always ask her for help
Latarsha Williams-Jones
My husband and I had originally planned on doing a HELOC. After researching, we realized refinancing may be a better option for us so proceeded with that route. When we initially applied with Rocket Mortgage, we went through the application process and was told that the type of loan we wanted to apply for we couldn’t do because our house/location didn’t meet the requirements. We almost gave up on ...My husband and I had originally planned on doing a HELOC. After researching, we realized refinancing may be a better option for us so proceeded with that route. When we initially applied with Rocket Mortgage, we went through the application process and was told that the type of loan we wanted to apply for we couldn’t do because our house/location didn’t meet the requirements. We almost gave up on trying thinking if it wasn’t eligible for them, it wouldn’t be for anyone however, it was the same type of loan that we had at that time which left me puzzled so I decided to see what changed from then to now. I sent a message through their inquiry chat to ask and thankfully reached Zach. He asked if I minded answering why I asked that question and after I told him , he asked
if I minded if he looked at our application. We allowed him too and after verifying a few things, he found that we were eligible. He walked us through the entire process of completing a new application, ensured we had no questions or uncertainties. Most importantly to me and my husband was that he called when he said he would called or sent a message letting us know of changes and returned our call. We are new clients to Rocket Mortgage and haven’t received this type of service from banks and credit unions that we have been banking with for years. Our refinancing was completed and closed in less time than we have waited on phone calls from other banks/credit unions . The entire process was quick, easy and without any headache from application to closing and Zach remained in contact even after the process had moved on to someone else to ensure we understood everything, had no questions or to remind us a document was needed. We are extremely thankful to him for all of his hard work, dedication and excellent customer service. A couple of the days he wasn’t feeling well but you could only tell that by the change in his voice because it didn’t change anything else when it came to his service to us. Never have we experienced service as great as we did with Zach in this capacity.Read MoreRead Less
Melanie Martin
Taryn is a professional through and through. Works with the customers on what is best for them. Will use her again on any other needs.
Kathy LeMonte
So thankful I finally got someone at Rocket Mortgage who knew what they were doing and got it done in less than one month vs months back in forth with someone else. Hope this was the best decision. Kenny was very responsive and knowledgeable. Thank you for helping me
Rick Richter
Deidre helped make the process smooth and easy, it was a pleasure working with her.
Russ Tallon
David was a huge help in getting our credit scores up and did it in record time. If you need help with your credit David is your guy!
Paul Johnson
I can't thank Ming enough for his help with credit reviews and recommendations to increase my score. Ming was proactive in his evaluation, identified options, and was extremely responsive to my questions. I will recommend him without hesitation to family, friends and colleagues. Thank you Ming.
Steve Sutker
Mallory did an outstanfding job under an intial stressful time line and once all the paperwork was in. She made it smooth sailing to closing- She Flat Out ROCKS!!!!
Jennifer Walker
Awesome customer service! Doc has been helping me purchase a house. He has went above and beyond to keep my payments low, informing me of every option I have. Super excited to close on my new beach house!!!!