Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

dawn moriarty
I worked with Rob Knowles recently to refinance a loan, and he made it easy. I would highly recommend him, he stayed in touch and answered all my questions throughout the process even after it was in the hands of the title team.
Michael Moseley
Braden was outstanding throughout my entire home‑buying and financing process. He was consistently responsive, clear, and incredibly easy to work with. Every step of the way, he made the experience smooth and stress‑free, always taking the time to answer questions and ensure I felt confident in each decision. Braden’s professionalism and genuine care for his clients truly set him apart. I’m ...Braden was outstanding throughout my entire home‑buying and financing process. He was consistently responsive, clear, and incredibly easy to work with. Every step of the way, he made the experience smooth and stress‑free, always taking the time to answer questions and ensure I felt confident in each decision. Braden’s professionalism and genuine care for his clients truly set him apart. I’m grateful for all his help and would highly recommend him to anyone looking for a seamless mortgage experience.Read MoreRead Less
Ray Overton
Giancarlo was very professional and patient with my many questions. He was thorough and easy to reach. I could not have had a better experience.
Angela Johnson
This was the easiest process I have ever been though to refinance. AB was awesome and available. If I had to send a message he got back quickly. I would recommend anytime!
Mimi Van Dang
Our real estate agent recommended Kim and we are so grateful she did. I was working with my previous broker for my 1st home but her proactiveness resulted in better rates and terms. Kim is knowledgeable, responsive, patient and just so pleasant to work with. She is very transparent in her communications, which helps everyone involved to move towards the right direction, smoothly and quickly. We ...Our real estate agent recommended Kim and we are so grateful she did. I was working with my previous broker for my 1st home but her proactiveness resulted in better rates and terms. Kim is knowledgeable, responsive, patient and just so pleasant to work with. She is very transparent in her communications, which helps everyone involved to move towards the right direction, smoothly and quickly. We closed in 14 days.

We look forward to a long term business relationship and will definitely work with Kim for our financial needs. If you plan to use Rocket Mortgage (you should), we highly recommend working with Kim Pedersen. She's the best in every way.Read MoreRead Less
Robert Stepp
It was a pleasure working with Shaun, he guided me through all of the paper work and was extremely helpful and patient. Shaun is an asset to your company, we need more people like him in this world.
Ron Pusey
Babak was great to work with. However, I rated our overall experience as below average because of our experiences over the last two weeks of the process. Up until that time it was 5 star. The last two weeks of the process were extremely difficult and I was not at all pleased with all that occurred. I ran my own contracting business for 32 years. In that time I learned the most significant ...Babak was great to work with. However, I rated our overall experience as below average because of our experiences over the last two weeks of the process. Up until that time it was 5 star. The last two weeks of the process were extremely difficult and I was not at all pleased with all that occurred. I ran my own contracting business for 32 years. In that time I learned the most significant impacting factor to any successful project was the PROJECT MANAGER. You folks need one for every loan process taking place. ONE PERSON to manage and navigate for the client all that is needed to avoid the pitfalls we ran into. We had completed all of the tasks in our portal weeks ahead and had nothing outstanding. Over the last two weeks of this process I was contacted by no less than 15 different "specialists" about a variety of things. Many of these specialists were contacting me for the same reason some other specialist had already contacted me about. This was frustrating. The final straw (the one that gave this rating "below average") was being contacted 4 days before closing by 4 different specialists to tell me that my flood insurance coverage amount was not sufficient and that it needed to be increased. Each of these 4 times I contacted my insurance broker about it, and each time my broker connected with your folks to explain the coverage amount was indeed at the sufficient level required by the underwriters. At 3:00pm on July 2 I was told by a specialist, in order to prove my coverage was sufficient, I had to provide a copy of the HOA's Flood Insurance Policy by 5:00pm because Rocket would be closed on July 3 for the July 4 Holiday. I was furious. We were scheduled to close on July 7! I told the specialist how upset I was but it made no difference to him. So, to keep schedule, I unnecessarily spent $950 more that day to increase the coverage and you folks still missed closing! My strong suggestion - appoint a Project Manager to manage your team and to oversee the entire loan process and eliminate last minute surprises for the client!Read MoreRead Less
Babak Motamedi
Reply from Babak Motamedi:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage we take great pride in delivering high quality service, in which we take our integrity very seriously. I am sorry if there was an opportunity where I could have better assisted you through any changes that took place. I understand that our Client Relations team reached out to you regarding the concerns mentioned. Please know I will be available if given the opportunity to re-earn your trust in the futureRead MoreRead Less

Chris Felts
Matt was extremely helpful and knowledgeable throughout the loan process. I really appreciated working with him and I am very thankful for his help.
Jim Jiskra
Dena is Awesome! Knowledgable, fast and friendly. She will champion for you. I appreciate all her help.
Rick Bates
Incredibly responsive and she kept things moving smoothly right up until we closed.