Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Gretchen Brigden
Brian was great to deal with. The process was straightforward and seamless. Can't ask for more
Jeff Goodson
Very professional courteous and answered all of my questions promptly. He made the process of refinancing easy even when paperwork was hard to get and he was patient as I was getting them together.
Del Cleek
Wonderful to work with! Answered questions in a timely manner and made us feel comfortable with our decisions.
pop hits
Very attentive. Very good communicator. Questions were answered quickly. David made the process easy!
Mary Cole
She needs training on the different loan types and listening to her customers. I requested a bridge loan on the very first call and asked bridge loan questions during subsequent calls. She walked around them and didn’t do a bridge loan. She stopped taking my calls after no longer being able to side step my questions. I almost lost the house because of all the issues. Plus I had to upload/email the...She needs training on the different loan types and listening to her customers. I requested a bridge loan on the very first call and asked bridge loan questions during subsequent calls. She walked around them and didn’t do a bridge loan. She stopped taking my calls after no longer being able to side step my questions. I almost lost the house because of all the issues. Plus I had to upload/email the same documents three times before anyone could find them. This was a very disorganized and stressful home buying experience that I’ll never repeat. This was my fourth home purchase and by far the worst.Read MoreRead Less
Juliet Paige
Reply from Juliet Paige:

Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. Please let me know if there is anything I can do for you in the future. It will ...Thank you for taking the time to leave a review. I am writing to express my regret for earning anything less than 5 stars. I would never intend to leave any of my clients feeling this way. At Rocket Mortgage, we take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trustRead MoreRead Less

joe strzalka
5 stars, she helped guide us through the process and get us to the final result
Larry Markley
My wife worked with Charles but I was at the closing. She said it was easy to work with Charles. I was little concerned when we got a phone call from you on Friday wanting to add another page to the contract.
Charles Call
Reply from Charles Call:

Thank you for your feedback! I’m glad to hear that the process was easy for your wife and that she had a positive experience working with me. I understand that unexpected changes after closing can be concerning, but I’m glad to hear everything has been resolved. It was a pleasure working with you both!

Barbarà Bork
Wonderful experience with Creig. He was. very professional and patient. We were able to do everything on line.
Jim Willockx
I do not think that we would have continued with the process without the complete help of Ryan. The process was arduous to say the least. I was a pain in Ryan’s backside with many, many texts and emails with repeat questions and he was always gracious, calming and helpful. He never attempted to convince us of anything at any point in the process. It is our opinion that they are very lucky to ...I do not think that we would have continued with the process without the complete help of Ryan. The process was arduous to say the least. I was a pain in Ryan’s backside with many, many texts and emails with repeat questions and he was always gracious, calming and helpful. He never attempted to convince us of anything at any point in the process. It is our opinion that they are very lucky to have him.Read MoreRead Less
Johanna Torres
I cannot say enough wonderful things about Alondra Huerta Ortiz! From beginning to end, she made our home-buying experience so much easier and less stressful. Buying a home is such a huge milestone, and I’m beyond grateful that we had Alondra guiding us through the process.

She was incredibly professional, knowledgeable, patient, and always willing to go above and beyond to help us. She took the ...I cannot say enough wonderful things about Alondra Huerta Ortiz! From beginning to end, she made our home-buying experience so much easier and less stressful. Buying a home is such a huge milestone, and I’m beyond grateful that we had Alondra guiding us through the process.

She was incredibly professional, knowledgeable, patient, and always willing to go above and beyond to help us. She took the time to explain everything, answer all our questions, and make sure we felt comfortable and confident every step of the way. Her dedication, communication, and genuine care truly made all the difference.

What makes Alondra so special is that she doesn’t just treat you like another client. She truly cares about helping you achieve your dream of becoming a homeowner. We always felt supported and knew we were in great hands.

Thanks to Alondra, we are officially homeowners, and we couldn’t be happier! 🏡❤️ I will forever be grateful for everything she did for us. If you’re looking for a lender who is trustworthy, hardworking, and genuinely invested in your success, Alondra is the one!

A million thank-yous, Alondra, for helping make our dream of homeownership a reality! I would recommend her a thousand times over! ❤️Read MoreRead Less