Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

W Seth Sebrans
I was not shopping for a mortgage today...but a third-party offer, the kind I usually would ignore, had me fill out some details about home, property, and cashing in/out.

The invitations to explore options came streaming in, all bypassed, except for the one from Rocket, which I had heard was a well-managed company with fine guiding values. (It is)

So I responded to simply thank them, but to say I ...I was not shopping for a mortgage today...but a third-party offer, the kind I usually would ignore, had me fill out some details about home, property, and cashing in/out.

The invitations to explore options came streaming in, all bypassed, except for the one from Rocket, which I had heard was a well-managed company with fine guiding values. (It is)

So I responded to simply thank them, but to say I was not in the market. That turned into a delightful, informative 30-minute conversation with Stephanie, who modeled the very best of people-centered professionalism. She is refreshingly direct-spoken, trustable, well-informed, personable, and experienced.

In the end, even though I still am not "in the market" - I learned about new options I hadn't considered and will go straight to Stephanie and Rocket if/when that time comes.Read MoreRead Less
Vlad Ku
great guy, very easy to work with
Bradley Ellis
If it wasn’t for Lizbeth being so great at her job I don’t know if I would have transitioned to Rocket Mortgage. I had the best experience in doing a VA-IRRRL with her. She was very knowledgeable, and so easy to talk to. I don’t think the transaction, and experience could be any better. Thanks again 🙃
Angie Solle
Laurent made the process so easy & quick.
Sandra Velazquez
Sandra Velazquez


ChatGPT
Velte has been exceptional throughout the entire process. They thoroughly explained the mortgage process and expertly guided us every step of the way. My experience has been outstanding.
Luis Guillen
Dorian is very knowledgeable and has helped me out so much I highly recommend him very reasonable! Would definitely work with him again !
Mitchell Jacques
Ellie is the best in the business! She made my first time buying a house extremely easy. Ellie took her time explaining everything which made the process super painless. Also was very knowledgeable about grants and discounts to make sure I got the best deal possible.10/10 would recommend.
Junior Henriquez Delacruz
Buena comunicación buen servicios siempre me ayudó en todo lo que necesitábamos gracia.
Rob Tovo
Zach started off great! Linked up with him on a Thursday, make us a great offer... got all the paperwork into him by Friday. He told me he would call and get things finished on Saturday. So far so good. Saturday comes... no call... he informs me that he has to go to pick up someone from the airport and will call later... I'm spending a few hundred thousand dollars but it is what it is... ...Zach started off great! Linked up with him on a Thursday, make us a great offer... got all the paperwork into him by Friday. He told me he would call and get things finished on Saturday. So far so good. Saturday comes... no call... he informs me that he has to go to pick up someone from the airport and will call later... I'm spending a few hundred thousand dollars but it is what it is... well.. call never comes. Doesn't come Sunday either.. informs me Monday that he's taking a Vacation now and won't be able to handle things so he's gonna pass me off onto someone else to handle his stuff in the meantime.

To top it off, after its all said and done and I actually need to borrow LESS money as I was able to negotiate a better price.. but he then tries to add THOUSANDS of dollars more to the process before giving me what he said I was pre-qualified for.

WHAT A JOKE!Read MoreRead Less
Zachary Fletcher
Reply from Zachary Fletcher:

Dear Robert,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. I take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. It is my priority to meet your loan goals and to help my ...Dear Robert,

I wanted to take the time to respond to your review. I regret if there was any opportunity where I could have made myself more available for you. It is always my priority to respond to my clients in a timely manner. I take great pride in delivering high-quality service, and I sincerely apologize if I fell short in any way. It is my priority to meet your loan goals and to help my clients achieve financial stability by providing the best offer I can. Please know I will be available if given the opportunity to work with you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Frank Andersen
Jan and I are very happy to have worked with Dorian on the mortgage for our second home. Dorian is knowledgeable, personable and stays on top of things. We really appreciated being kept in the loop throughout the process.