Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Joshua Porter
Jacob helped me buy My first house he was great! He could answer every question I had! Was like a father figure! Great work Jacob! You have an art at what you do! Good Man!
Patricia Gallegos
I have used Rocket Mortgage a few times because of the ease and client service. This last time was even better with the help of Laurent. He is knowledgeable and very easy to talk to, and responded timely to any questions that I might have. We were super happy to have worked with Laurent.
Sarah Piepenbrok
Lisa did an amazing job helping us through the process of getting our first home loan! She helped us understand every step of the process and she made buying our first home much less stressful. We happily recommend her to anyone!
Aaron Braswell
Ally went the extra mile to help me buy my first home. She helped me build my credit enough to qualify and got me a great interest rate to get me a payment i’m comfortable with and was there to help with any questions and concerns i had leading up to closing. Will recommend her to anyone i come across looking to buy a home in the future!
Melissa Murphy
Working with Cory is a dream. Honestly. He's like a friend you had no idea you needed... UNTIL YOU NEEDED TO BUY A HOUSE. I was happily surprised by the process and working with Cory I was updated the entire time. As a first time buyer I can't state how he made the process so clear and without stress. I recommend him 100%.
Manny Rojas
Joaquin es excelente! El me ayudo con el préstamo de mi casa de principio a fin. Siempre al pendiente, siempre atento y siempre buscaba la manera de resolver cualquier obstáculo que se presentara durante el proceso. Muchas gracias! :)
Eva Coco
Francisco was a pleasure to work with! He was very easy to get a hold of despite the day or time. I was always informed with updates. This transaction went very smoothly and I appreciate Francisco for this!
Ari Mau
Initially, Jeff seemed knowledgeable and accommodating. However, when I informed him of our decision to postpone refinancing, after evaluating our situation, his attitude quickly shifted. He became rude and dismissive, displaying a surprising lack of professionalism and customer service.
This experience has left me disappointed and hesitant to recommend his services to others.
Jeffrey Billy
Reply from Jeffrey Billy:

Dear Ari,

Thank you for your review. As a Licensed Expert, it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you ...Dear Ari,

Thank you for your review. As a Licensed Expert, it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Rebekah Martinez
It was an absolute pleasure working with Joe for our home purchase. He made it incredibly easy and was on top of everything that was needed the moment it was needed.
Backstory: We switched to Rocket Mortgage from our previous lender with a better rate a week after entering contract and he was still able to get us closed on the exact date with no delays. Thanks to him we were able to close in 3 ...It was an absolute pleasure working with Joe for our home purchase. He made it incredibly easy and was on top of everything that was needed the moment it was needed.
Backstory: We switched to Rocket Mortgage from our previous lender with a better rate a week after entering contract and he was still able to get us closed on the exact date with no delays. Thanks to him we were able to close in 3 weeks!Read MoreRead Less
Gwyn Beatty
Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made the whole process a smooth transition. He helped set my mind at ease and was readily available on weekdays and weekends (all hours). I can't even remember leaving any messages, because he always ...Homebuying is exciting and stressful. I am relocating from Ohio to Texas, and Giovanni assisted me with the purchase of my newly built home. He was available to me throughout the entire loan. He made the whole process a smooth transition. He helped set my mind at ease and was readily available on weekdays and weekends (all hours). I can't even remember leaving any messages, because he always answered. He made sure all my questions were answered and informed me of what was happening/expected to happen. and never made me feel rushed.
He was more than professional, patient, hospitable, knowledgeable, and thorough. He assisted me with all my inquiries/requests. Giovanni also went above and beyond to get me the best outcome for my loan, I totally trusted him, and I am still in awe with my final numbers. There aren't enough stars available on this review page to reflect the level of value of the service he provided me.
In the end, he wasn't just a part of my lending team, but he felt like family. I can't thank him enough. He comes HIGHLY recommended by this consumer. Thanks again Giovanni.Read MoreRead Less