Rocket Mortgage Sales Reviews

Rocket Mortgage Sales' Reviews

Rocket Mortgage Sales' Reviews

Robert Farnham
Ralph is awesome worked with me the whole way and got me to where I needed to be!
Rachel Vosburg
Jacob was very communicative and helpful. I truly appreciate how he provided appropriate recommendations.
Kira MC
Cheveena is so amazing and has made the whole process so much easier. I have never worked with someone so personable and caring. She is absolutely there for her clients!! I will forever recommend her.
Jibe Lopez
Angela helped me through the application loan process. I was less stressed. I could contact her with any questions I may have. Angelica made this experience wonderful, Amazing. I will recommend her definably to others. That's why I gave her 5 stars.
Daniel Martinez
Carlos was very professional. He was patient and showed me at least 8 properties until I found the perfect one. He carefully listened my need and helped me find exactly what I was looking for.
Tony Sconzo
HI TRACIE!!!

I was getting ready to write you when I saw your e mail. Thank you SO MUCH for all your help. I had so many doubts that I could do this and you were so encouraging from our first phone call…. I only had 1vs. 2 years of returns, I did not have my house I'm currently living in sold first, I needed to use my business funds for my down payment. Also, I dreaded ALL the QUESTIONS that I ...HI TRACIE!!!

I was getting ready to write you when I saw your e mail. Thank you SO MUCH for all your help. I had so many doubts that I could do this and you were so encouraging from our first phone call…. I only had 1vs. 2 years of returns, I did not have my house I'm currently living in sold first, I needed to use my business funds for my down payment. Also, I dreaded ALL the QUESTIONS that I always had to answer in the past to obtain a mortgage UGH!
But you really were so helpful and made this so simple there was NO WAY I would have taken your commission and given my mortgage to my realtor's personal mortgage originator she wanted me to switch to instead! YOU EARNED every penny of this one and I hope it was a LOT! Janet and I can’t thank you enough, you are our HERO in making this move back to Georgia so much easier and we greatly appreciate you and Rocket! (but mostly you) .TonyRead MoreRead Less
Kev Nikki Snyder
Cory is a great loan officer that was very patient and helpful through the process. There was the weirdest situation that could come up and he got us through and got us in our home.
Christopher Knapp
I would highly recommend working with Brian! With being a first time buyer, and not really knowing what I am supposed to be doing, Brian was there with me every step of the way. He had no problem answering all of my questions, as well as taking many of my late night phone calls to walk me through information that I did not quite understand. He is extremely patient with you, and wants to make sure ...I would highly recommend working with Brian! With being a first time buyer, and not really knowing what I am supposed to be doing, Brian was there with me every step of the way. He had no problem answering all of my questions, as well as taking many of my late night phone calls to walk me through information that I did not quite understand. He is extremely patient with you, and wants to make sure that you fully understand some thing that you may not have much information about.Read MoreRead Less
Johnathan Irby
Sometimes a customer's "no" does not mean "not yet" but simply "no". Hopefully any future potential customers Ermal interacts with are just as patient as me and do not engage with harsh words as I was more than tempted to do on the several occasions we spoke. Let this review serve as a lesson to listen more closely and intently to your customers, prioritizing their needs over your own if you truly...Sometimes a customer's "no" does not mean "not yet" but simply "no". Hopefully any future potential customers Ermal interacts with are just as patient as me and do not engage with harsh words as I was more than tempted to do on the several occasions we spoke. Let this review serve as a lesson to listen more closely and intently to your customers, prioritizing their needs over your own if you truly desire their business.Read MoreRead Less
Ermal Caushaj
Reply from Ermal Caushaj:

Dear Johnathan,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client ...Dear Johnathan,

Thank you for your review. As a Licensed Expert it is my priority to meet your loan goals. I strive to help my clients achieve financial stability by providing the best offer I can. I wanted to sincerely apologize if there was an opportunity where I could have approached this situation better, or if there was a misunderstanding. I saw that you were able to speak with our Client Relations team regarding your concerns. Please let me know if there is anything I can do for you in the future. It will be my pleasure to assist if given the opportunity to re-earn your trust.Read MoreRead Less

Cj Moore
Mike went above and beyond helping us the land house of our dreams! He was readily available and able to answer any questions we had along the way. His knowledge of the process and available options made the house buying experience much easier. We can't thank Mike enough for the great job he did.